Aaron Kano Cuello Espiritu
Lima
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Online Customer Service Agent
Teleperformance
Santiago De Surco, Lima
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Administrative Assitant
Empresa Linea Italia
La Victoria, Lima
08.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Shop Seller
ELKA RETAIL DEL PERU
Santiago De Surco, Lima
12.2018 - 05.2019
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
Office File Clerk
ELKA RETAIL DEL PERU
Santiago De Surco, Lima
06.2018 - 11.2018
- Responsible for managing and maintaining company archives, ensuring the organization and accessibility of physical documents, and performing data entry tasks into Excel and SharePoint, as well as other related duties.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored and updated filing systems to meet organization standards.
- Maintained physical and computer-based filing systems.
Retention Advisor
ATENTO PERU
La Molina, Lima, Perú
06.2017 - 12.2017
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Education
BBA - Business Administration
UNIVERSITY SAN MARTIN OF PORRES (USMP)
Lima 11.2023
Skills
- Information Updates
- Customer Relationship Management
- Seating Arrangements
- Cargo and Freight
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Online Customer Service Agent
Teleperformance
03.2023 - Current
Administrative Assitant
Empresa Linea Italia
08.2020 - 03.2021
Shop Seller
ELKA RETAIL DEL PERU
12.2018 - 05.2019
Office File Clerk
ELKA RETAIL DEL PERU
06.2018 - 11.2018
Retention Advisor
ATENTO PERU
06.2017 - 12.2017
BBA - Business Administration
UNIVERSITY SAN MARTIN OF PORRES (USMP)
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