Anthony Montes
Miami
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Chepita Royal Restaurant
01.2023 - 02.2024
- Serve customers with their orders.
- Deliver orders on time
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Customer Service Representative
Chepos Criollos Restaurant
01.2021 - 12.2022
- Maintained customer satisfaction with orders on time
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Banco De Crédito Del Perú
01.2018 - 03.2020
- Trained and mentored new sales representatives.
- Prioritized helping customers over completing other routine tasks in store.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Education
Associate of Arts - Customer Service Management
ADEX
Lima, Peru03.2013
Bachelor of Science - International Business
Cibertec
Lima, Peru12.2011
High School Diploma -
Trilce
Lima, Peru12.2007
Skills
- Upselling
- Contract Negotiation
- Account Management
- Cash Handling
- E-commerce Support
- Account Servicing
- Salesforce proficiency
- Processing payments
- Client Relationship Building
- Contract Negotiations
- Sales Presentations
- Stock management
- Business Development
- Call center experience
- Customer Service
- Friendly, Positive Attitude
Timeline
Customer Service Sales Representative
Chepita Royal Restaurant
01.2023 - 02.2024
Customer Service Representative
Chepos Criollos Restaurant
01.2021 - 12.2022
Sales Representative
Banco De Crédito Del Perú
01.2018 - 03.2020
Associate of Arts - Customer Service Management
ADEX
Bachelor of Science - International Business
Cibertec
High School Diploma -
Trilce
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