Abhishek Manhas
Montague
Summary
Dynamic and results-oriented professional with a proven record in leading retail operations, managing cross-functional teams, and driving customer satisfaction. Adept at optimizing workflows, implementing process improvements, and fostering an inclusive team culture. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Uniformed Guard PEI
APPS/RMG
11.2025 - Current
- Conducted regular patrols to ensure the safety and security of designated areas, identifying and addressing potential risks.
- Monitored surveillance systems to detect suspicious activity and maintain a secure environment for clients and visitors.
- Enforced access control measures to regulate entry and exit, ensuring only authorized personnel were allowed on premises.
- Documented incidents and observations in incident reports, maintaining accurate records for review and analysis.
- Collaborated with team members to develop and implement security protocols, enhancing overall safety measures.
- Responded to safety and security incidents promptly, mitigating risks and coordinating with emergency services as needed.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
Grocery Supervisor
No Frills
09.2025 - 10.2025
- Supervised daily operations to ensure smooth workflow and customer satisfaction, working on order management etc.
- Trained and mentored team members on customer service best practices and product knowledge.
Supervisor
Tim Horton's
07.2025 - 08.2025
- Supervised daily operations to ensure smooth workflow and customer satisfaction, oversaw cash handling etc.
RCW Training Program
04.2025 - 06.2025
- Resident Care Worker training to expand skills in healthcare support and patient care.
SAP Department Manager
Loblaw Companies Ltd.
07.2024 - 03.2025
- Managed SAP processes and departmental operations, ensuring accurate inventory tracking and efficient workflow.
- Collaborated with store leadership to align departmental performance with overall store goals.
Department Manager (Dairy/Frozen)
Loblaw Companies Ltd.
10.2023 - 07.2024
- Directed operations for dairy and frozen sections, optimizing product rotation, stock levels, and merchandising.
- Trained and supervised team members to maintain high productivity and compliance with food safety standards.
Department Manager Trainee (Dry/Produce/Front End)
Loblaw Companies Ltd.
07.2022 - 11.2023
- Led cross-departmental projects, fostering teamwork and problem-solving across various store areas.
- Implemented customer satisfaction strategies, improving store service ratings.
Produce Associate
Wal-Mart Stores, Inc.
08.2021 - 06.2022
- Maintained visually appealing produce displays while meeting freshness and safety standards.
- Handled high-volume customer interactions with professionalism and efficiency.
Front End (Cashier, PCX)
Loblaw Companies Ltd.
03.2021 - 12.2021
- Delivered fast and accurate transactions with excellent customer service.
- Maintained cash accuracy and promoted PC Optimum programs.
Education
Diploma - General Science and Arts
Conestoga College
Kitchener, ON04.2022
High School Diploma -
Police DAV Public School
India01.2019
Skills
- Leadership & Team Management
- Retail Operations & Merchandising
- Customer Satisfaction & Service Excellence
- Training & Staff Development
- Time Management & Problem Solving
- Conflict Resolution & Decision Making
- Inventory & SAP Systems
- Communication & Interpersonal Skills
- Healthcare Support Training
- Multitasking in High-Pressure Environments
- Verbal and written communication
- Incident reporting
- Emergency response
- Punctuality
- Team leadership
- Time management
- Decision-making
- Schedule preparation
- Financial management
- De-escalation techniques
- Customer service
- Clear communication
- Policy and procedure development
- Data analysis
- Risk management
- Teamwork and collaboration
- Excellent communication
- Staff training
- Active listening
- Good judgment
- First aid administration
- Data entry
- CPR certified
- Critical thinking
Languages
English
Professional Working
Punjabi
Native or Bilingual
ADDITIONAL HIGHLIGHTS
- Proven ability to manage multi-department operations in high-volume retail environments.
- Recognized for exceptional problem-solving and adaptability under pressure.
- Strong interpersonal skills, capable of building rapport with customers, colleagues, and management.
- Experience working in diverse cultural environments, enhancing communication and teamwork.
Timeline
Uniformed Guard PEI
APPS/RMG
11.2025 - Current
Grocery Supervisor
No Frills
09.2025 - 10.2025
Supervisor
Tim Horton's
07.2025 - 08.2025
RCW Training Program
04.2025 - 06.2025
SAP Department Manager
Loblaw Companies Ltd.
07.2024 - 03.2025
Department Manager (Dairy/Frozen)
Loblaw Companies Ltd.
10.2023 - 07.2024
Department Manager Trainee (Dry/Produce/Front End)
Loblaw Companies Ltd.
07.2022 - 11.2023
Produce Associate
Wal-Mart Stores, Inc.
08.2021 - 06.2022
Front End (Cashier, PCX)
Loblaw Companies Ltd.
03.2021 - 12.2021
Diploma - General Science and Arts
Conestoga College
High School Diploma -
Police DAV Public School