Abin Biju

My responsibilities for this role are but not limited to

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Coached employees through day-to-day work and complex problems.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
• Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.
• Led cross-functional teams to address and resolve complex customer issues, fostering collaborative work environment.

I have been working with this organization for past 3 years. Started as a part-time associate and currently work as a manager. I have achieved employee of the year for 2022 from this organization.

I worked at this organization for 8 months. My responsibilities were but not limited to

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

I loved working with this organization and I won Marteen VanHarmelen volunteer of the year award for 2023.

I worked as a social service worker at OSCC for 4 months as a part of my school internship.

• Improved client outcomes by developing and implementing individualized case plans.
• Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
• Facilitated group therapy sessions, fostering a supportive environment for personal growth and healing.
• Monitored program outcomes using data analysis techniques, informing continuous quality improvement efforts within the organization.
• Enhanced community resources for clients through partnerships with local organizations.
• Led workshops on various topics relevant to client populations, enhancing knowledge and skill development among participants.

These were my main responsibilities at the work including conducting seminars and monthly meetings for the organization