ABOSEDE ADEBAYO
Charlottetown
Summary
An enthusiastic team player with a focused attitude to realizing organizational objectives by adopting systematic approaches to planning and problem solving, complemented by service excellence. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Analyst
Buchanan Technologies
06.2018 - Current
- Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
- Work with all members of the Support Center leadership team to ensure effective management of a complex 24/7 operation using varied channels of communication
- Provide expertise and guidance to Analysts to ensure resolution and other contractual objectives are met
- Partner with client-based contacts for knowledge sharing and handling of unresolved contacts
- Act in the role of an incident management clientele in the absence of the supervisor
- Solved complex technical issues for clients, resulting in increased system efficiency and reduced downtime.
- Increased client retention rates through consistent follow-ups and proactive resolution of any outstanding concerns or questions.
- Offered assistance in implementing and developing training programs.
Service Desk Analyst
Buchanan Technologies
04.2018 - 06.2022
- Respond to telephone calls, email and personal requests for technical support from internal business partners in a fast and friendly manner
- Explained technical situations to non-technical individuals for better understanding
- Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics
- Identified, researched, and resolved technical problems
- Escalated problems to other support teams when necessary for resolution
- Document incidents/problems, troubleshooting steps taken, and comments in a ticketing management system
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Customer Care Representative
Atelka Enterprise Inc., (Fido Wireless Department)
07.2016 - 08.2017
- Received calls, analyzed and processed customer and representative requests
- Processed payments as requested
- Ensured the accuracy of all transactions by attending to details
- Checked verification requests by third parties
- Researched and resolved customer problems, acting as the customer liaison
- Processed necessary paperwork to rebate customer service charges when required
- Conducted call backs on applicable investigations.
Farm and Feed Mill Manager/consultant
Sanya Farms and Feed Mill
03.2015 - 04.2016
- Liaised in different languages with producers and local farmers to understand their targets and objectives, and the specific needs of the market.
- Carried out sales and marketing strategies following the launch of new feed mill
- Analyzed and evaluated the chemical and nutritional value of feeds, feed supplements, grass and forage for commercial animals and pets
- Provided advice on nutrition to farmers, other animal owners, veterinary doctors and government bodies in need of the company's services
Project Delivery Analyst
Accenture
02.2015 - 03.2015
- Conducted research and analyzed data on various projects
- Carried out major data entry and information management with the use of excel and MS Access
- Researched on business trends and knowledge repository relevant to the project
- Developed insights from research and trends to assist on project objectives
- Participated in team brainstorming meetings and client engagement sessions to gather and deliver client's expectations
- Undertook intermediate level business analysis and competently undertake secondary research.
Administrative Support Officer
Sanya Farms and Feed Mill
10.2011 - 01.2015
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
- Coordinated travel arrangements for executives, facilitating smooth business trips with minimal disruption to their schedules.
- Supported event planning efforts, coordinating logistics for meetings, conferences, and other corporate gatherings.
Administrative Support Assistant
Sanya Farms and Feed Mill
04.2009 - 09.2011
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Served as a liaison between departments to ensure clear communication channels were established for effective collaboration on projects or initiatives.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
Education
High School Certificate -
Federal Govt Girls' College Kabba
NigeriaCyber Security
Skills For Hire Atlantic
Halifax, NS11.2023
Certificate - Marketing
National Institute of Marketing of Nigeria
Nigeria07.2009
Bachelor of Science - Agriculture
University of Ilorin
Nigeria11.2007
Skills
- Microsoft Office suite
- Microsoft Office 365
- Use of ITSS and Active Directory software versions
- Remote access
- Customer Service
- Data Entry
- Technical support
- Troubleshooting
- Problem solving
- Verbal communication
- Document management
- Calendar management
- Time management
- File organization
- Technical Understanding
- Client Management
- Report Preparation
- Network Security
- Client Relationship Management
- Python Programming
- Documentation and Reporting
- Incident Reporting
- Data Processing
- MS Excel
- Bookkeeping
- Documentation
References
- Antonin Seror, Aseror@buchanan.com, 9029695187
- Nisarg Shah, shahnisarg19@gmail.com, 6472939402
Languages
English
Full Professional
Certification
- Cybersecurity Training [Skills For Hire Atlantic]- July 2023 - November 2023
Timeline
Senior Analyst
Buchanan Technologies
06.2018 - Current
Service Desk Analyst
Buchanan Technologies
04.2018 - 06.2022
Customer Care Representative
Atelka Enterprise Inc., (Fido Wireless Department)
07.2016 - 08.2017
Farm and Feed Mill Manager/consultant
Sanya Farms and Feed Mill
03.2015 - 04.2016
Project Delivery Analyst
Accenture
02.2015 - 03.2015
Administrative Support Officer
Sanya Farms and Feed Mill
10.2011 - 01.2015
Administrative Support Assistant
Sanya Farms and Feed Mill
04.2009 - 09.2011
High School Certificate -
Federal Govt Girls' College Kabba
Cyber Security
Skills For Hire Atlantic
Certificate - Marketing
National Institute of Marketing of Nigeria
Bachelor of Science - Agriculture
University of Ilorin
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