Aditi Gamarra Aragón
Cusco
Summary
Results-driven Operations Coordinator with expertise in leadership, planning, and team management. Proven ability to enhance performance and optimize processes while coordinating teams to achieve productivity and quality in operations. Experienced in implementing effective solutions to drive continuous improvement.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Niños Hotel
Cusco
08.2024 - Current
- Ensure all operations are executed according to quality standards and best practices.
- Coordinated daily operations and assigned tasks to optimize team workflow.
- Monitor processes to anticipate and resolve potential issues.
- Lead and train staff, providing guidance on the correct execution of tasks.
- Resolved personnel and technical incidents to minimize operational disruptions.
- Plan, direct and control daily operations.
- Implement new ways of working and agile practices across the organization.
- Maintained client communication to address and resolve service issues promptly.
Front Desk and Reservations Coordinator
Niños Hotel
Cusco
08.2021 - 07.2024
- Supported front desk team in check-in and check-out processes to enhance guest experience.
- Handle customer complaints and claims in a professional manner.
- Ensure compliance with customer service and service quality protocols.
- Process changes, cancellations, and adjustments to existing reservations.
- Prepare periodic reports on reservation status.
- Facilitated communication with service providers to ensure seamless service delivery.
- Executed tasks to support daily operations.
Receptionist
Niños Hotel
Cusco
09.2018 - 04.2020
- Manage guest check-in and check-out processes, and verify required documentation.
- Facilitated guest requests at reception and via telephone, ensuring timely responses.
- Resolved customer complaints with immediate solutions, enhancing guest satisfaction.
- Provided exceptional guest service throughout stays, contributing to positive experiences.
- Record guest data and manage reservations in the internal system.
- Process cash and credit card payments, and issue invoices.
- Checked room availability regularly and availability to ensure readiness for guests.
Receptionist
Condor's House
Lima
08.2016 - 08.2018
- Attended to guest requests at reception and via telephone, enhancing guest experience.
- Provide courteous service and respond to guest requests promptly.
- Managed guest check-in and check-out, verifying documentation to ensure compliance.
- Process cash and credit card payments, and handle guest billing and invoicing.
- Monitor room status and availability to ensure readiness for incoming guests.
- Advised guests on hotel services and activities, providing tailored recommendations.
Education
Bachelor of Science - International Business
Universidad Tecnológica Latinoamericana En Línea
Cusco12-2026
Some College (No Degree) - Teaching Spanish As A Foreign Language
Universidad Europea Miguel De Cervantes
Cusco11-2022
Associate of Arts - Linguistics
Headway College
Lima, Peru12-2018
Skills
- Operational efficiency
- Task Delegation
- Decision Making
- Problem Solving
- Leadership
- Team Management
- Staff Training
- Proactivity
- Environmental adaptability
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Italian
Elementary (A2)
A2
Timeline
Operations Coordinator
Niños Hotel
08.2024 - Current
Front Desk and Reservations Coordinator
Niños Hotel
08.2021 - 07.2024
Receptionist
Niños Hotel
09.2018 - 04.2020
Receptionist
Condor's House
08.2016 - 08.2018
Bachelor of Science - International Business
Universidad Tecnológica Latinoamericana En Línea
Some College (No Degree) - Teaching Spanish As A Foreign Language
Universidad Europea Miguel De Cervantes
Associate of Arts - Linguistics
Headway College