Adriana Alvarez
Arequipa
Summary
Seasoned Hostess Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure guest satisfaction and team cohesion. Committed to leveraging these abilities to contribute positively to any hospitality setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess Manager
Kao
Arequipa, Perú
09.2024 - 01.2025
- Resolved any complaints or issues with customers quickly and professionally.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Maintained records of reservations, cancellations, special requests, no-shows.
Virtual Spanish Teacher
Joe Bouchard
Arequipa
06.2023 - 11.2023
- Provided individualized assistance to struggling students in order to help them improve his understanding of the material.
- Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
Customer Support Coordinator
Great Wolf Lodge
Virginia
01.2023 - 03.2023
- Resolve any queries from resort guests in a friendly and respectful manner
Customer Service
Great Wolf Lodge
Virginia
01.2022 - 03.2022
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Event Hostess
Club Laguna La Joya
Arequipa
01.2020 - 05.2020
- Explain the events of the day to engineers from different countries who came to the club
Virtual English Teacher
Andreé Melo
Arequipa
01.2018 - 06.2018
- Designed assessments to monitor student progress in English language development.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Identified students' level of reading difficulty to provide appropriate reinforcement.
Assistant English Teacher
Claudia Otazu
Arequipa
03.2017 - 11.2017
- Provided instructional support to students, including one-on-one tutoring sessions.
- Conducted classroom activities and exercises to reinforce learning objectives.
- Monitored student progress and provided feedback on assignments.
- Utilized various teaching methods such as lectures, role playing, demonstrations.
- Adapted teaching materials according to the individual needs of each student.
- Utilized technology resources to develop immersive, informative lessons.
- Coached students, offering one-on-one tutoring to improve linguistics and pronunciation.
English Teacher Assistant
Soledad Rodriguez
Arequipa
03.2016 - 11.2016
- Provided feedback on written assignments submitted by students.
- Developed and implemented English curriculum to meet the needs of students.
- Provided individualized instruction for struggling students.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Education
Psychology
Catholic San Pablo University
ArequipaEnglish
Centro Cultural Peruano Norteamericano
Arequipa04-2022
High School Diploma -
I.E."Padre Damián De Los Sagrados Corazones"School
Arequipa, Peru12-2017
Skills
- Communication expertise
- Vocabulary expansion
- Patience
- Honesty
- Teamwork
- Punctuality
- Empathy
- Ability to adapt to types of learning
- Creative
- Listening ability
Certification
- Cambridge English Language Assessment
- Centro Cultural Peruano Norteamericano
- International English Test : Certificate of Achievement
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
Hostess Manager
Kao
09.2024 - 01.2025
Virtual Spanish Teacher
Joe Bouchard
06.2023 - 11.2023
Customer Support Coordinator
Great Wolf Lodge
01.2023 - 03.2023
Customer Service
Great Wolf Lodge
01.2022 - 03.2022
Event Hostess
Club Laguna La Joya
01.2020 - 05.2020
Virtual English Teacher
Andreé Melo
01.2018 - 06.2018
Assistant English Teacher
Claudia Otazu
03.2017 - 11.2017
English Teacher Assistant
Soledad Rodriguez
03.2016 - 11.2016
Psychology
Catholic San Pablo University
English
Centro Cultural Peruano Norteamericano
High School Diploma -
I.E."Padre Damián De Los Sagrados Corazones"School
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