Adriana Figueroa Choque
Tacna
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
Certification
Work History
Call Center Representative
Adriana Figueroa
Lima
09.2024 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Associate of Science -
Brigham Young University
Idaho, EEUU12-2026
Skills
- Data entry
- Report preparation
- System documentation
- E-commerce
- Verbal and written communication
- Problem-solving skills
Accomplishments
- NSCS Honors Society Certificate
Certification
- Commercial Fundamentals
- Business and Leadership Skills
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Call Center Representative
Adriana Figueroa
09.2024 - Current
- Commercial Fundamentals
- Business and Leadership Skills
Associate of Science -
Brigham Young University
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