Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Akemi Morales

Lima,ARE

Summary

Experienced in sales offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.

Overview

8
8
years of professional experience

Work History

Business Development Representative

Humand
12.2023 - Current
  • B2B - Peru, Bolivia, Costa Rica y Venezuela.
  • Reached 118% of goal for Q1.

Inside Sales Representative

EF Education First
09.2021 - 10.2023
  • B2C - Education Programas through costumer relationship management.
  • Meetings with costumers for sales based on weekly targets.


Customer Support Manager

EF Education First
03.2018 - 08.2021
  • Responsible to maintain existing customer relationships improved customer experience.
  • Reinforced and developed new retention strategies.
  • Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.

Visas & Travel Coordinator

EF Education First
05.2016 - 02.2018
  • Coordinated and collected documents from EF International Language Campuses around the world for student´s visas applications.
  • Responsible for student's visa application proceses.
  • Assisted and supported commercial department with new sales opportunities and course extensions.anag
  • Assisted and supported commercial department with new sales opportunities and course extensions.
  • Managed 200 visas aplication per month.

Business Development Representative

British Council
06.2021 - 11.2021
  • Inbound B2B and Higher Education prospecting.
  • Retention and upselling.

Education

Bachellor Degree - Marketing

Universidad Peruana De Ciencias Aplicadas
Lima

Skills

  • CRM Management
  • Cold-calling
  • Salesforce
  • Relationship Building
  • Lead Generation
  • Lead prospecting
  • Product Knowledge

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Business Development Representative

Humand
12.2023 - Current

Inside Sales Representative

EF Education First
09.2021 - 10.2023

Business Development Representative

British Council
06.2021 - 11.2021

Customer Support Manager

EF Education First
03.2018 - 08.2021

Visas & Travel Coordinator

EF Education First
05.2016 - 02.2018

Bachellor Degree - Marketing

Universidad Peruana De Ciencias Aplicadas

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Akemi Morales