Akemi Morales
Lima,ARE
Summary
Experienced in sales offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Humand
12.2023 - Current
- B2B - Peru, Bolivia, Costa Rica y Venezuela.
- Reached 118% of goal for Q1.
Inside Sales Representative
EF Education First
09.2021 - 10.2023
- B2C - Education Programas through costumer relationship management.
- Meetings with costumers for sales based on weekly targets.
Customer Support Manager
EF Education First
03.2018 - 08.2021
- Responsible to maintain existing customer relationships improved customer experience.
- Reinforced and developed new retention strategies.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Visas & Travel Coordinator
EF Education First
05.2016 - 02.2018
- Coordinated and collected documents from EF International Language Campuses around the world for student´s visas applications.
- Responsible for student's visa application proceses.
- Assisted and supported commercial department with new sales opportunities and course extensions.anag
- Assisted and supported commercial department with new sales opportunities and course extensions.
- Managed 200 visas aplication per month.
Business Development Representative
British Council
06.2021 - 11.2021
- Inbound B2B and Higher Education prospecting.
- Retention and upselling.
Education
Bachellor Degree - Marketing
Universidad Peruana De Ciencias Aplicadas
LimaSkills
- CRM Management
- Cold-calling
- Salesforce
- Relationship Building
- Lead Generation
- Lead prospecting
- Product Knowledge
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Business Development Representative
Humand
12.2023 - Current
Inside Sales Representative
EF Education First
09.2021 - 10.2023
Business Development Representative
British Council
06.2021 - 11.2021
Customer Support Manager
EF Education First
03.2018 - 08.2021
Visas & Travel Coordinator
EF Education First
05.2016 - 02.2018
Bachellor Degree - Marketing
Universidad Peruana De Ciencias Aplicadas
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