Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aldo Orué Pérez

Aldo Orué Pérez

Lima

Summary

Dynamic leader with proven expertise in team management and customer engagement, honed at Yummys Korean BBQ and LATAM. Excelled in staff training, enhancing service quality, and streamlining operations. Achieved significant improvements in customer satisfaction and operational efficiency through effective inventory control and empathetic problem-solving.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Yummys Korean BBQ
02.2023 - 03.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Passenger Service Agent

LATAM
06.2012 - 06.2014
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Education

Ingeniería Civil -

Universidad Alas Peruanas
Perú
01.2023

Piloto Comercial -

ESPAC AVIATION ACADEMY
Lima Peru
08.2016

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Restaurant Manager

Yummys Korean BBQ
02.2023 - 03.2024

Passenger Service Agent

LATAM
06.2012 - 06.2014

Ingeniería Civil -

Universidad Alas Peruanas

Piloto Comercial -

ESPAC AVIATION ACADEMY

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Aldo Orué Pérez