Karen Dill´Erva Toledo De Rangel
Arequipa
Summary
Highly skilled and experienced clerical and customer service professional with a proven track record in various settings. Exceptional telephone etiquette and a professional demeanor with outstanding people skills. Known for being well-organized and proficient in handling administrative tasks efficiently even in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Front Desk Clerk
United State Postal Service
Ehrenberg, USA
10.2014 - 08.2019
- Answered incoming calls and directed them to the appropriate personnel.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Prepared documents related to guest accounts including invoices, reservations.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Help customers with their daily mail and mailing transactions.
Teller
Horizon Community Bank
Quartzsite, USA
10.2013 - 09.2014
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Explained account information to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Bookkeeper
McDonald's
Blythe, USA
03.2013 - 10.2013
- Performed account analysis as required by management.
- Managed payroll processing for staff members.
- Performed month-end closing activities.
- Do deposits at the bank and bring coins or necessary currency for the store.
Assistant Manager
McDonald's
Rialto, USA
10.2009 - 07.2012
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
Shift Manager
McDonald's
Pomona, USA
12.2006 - 07.2009
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Employee Trainer
McDonald's
Pomona, USA
11.2005 - 11.2006
- Conducted trainings on topics related to customer service, product knowledge and company policies.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
- Conducted orientation sessions for new hires.
Education
High School Diploma -
San Luis
Ilo, Peru12-2001
Some College (No Degree) - Accounting
Universidad Catolica Santa Maria
Arequipa, Peru Skills
- Guest Relations
- Bilingual ( Spanish/ English)
- Attractions and amenities knowledgeable
- Hospitality Management
- Multi-Line Phone Systems
- Listening Skills
- Effective Planning
- Problem-solving skills
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Front Desk Clerk
United State Postal Service
10.2014 - 08.2019
Teller
Horizon Community Bank
10.2013 - 09.2014
Bookkeeper
McDonald's
03.2013 - 10.2013
Assistant Manager
McDonald's
10.2009 - 07.2012
Shift Manager
McDonald's
12.2006 - 07.2009
Employee Trainer
McDonald's
11.2005 - 11.2006
High School Diploma -
San Luis
Some College (No Degree) - Accounting
Universidad Catolica Santa Maria
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