Alesandra Pita
Lima
Summary
Dynamic and detail-oriented professional with diverse experience in customer service, team coordination, and operational management. Proven ability to deliver exceptional client satisfaction through effective problem-solving and communication, both written and verbal. Skilled in organizing tasks, managing resources, and optimizing processes to ensure seamless execution of daily operations. Fast learner with a strong work ethic and a passion for continuous growth, capable of adapting to various industries and roles. Seeking to contribute to a dynamic team while further developing professionally in a challenging and rewarding environment.
Overview
4
4
years of professional experience
Work History
Sales Executive - Customer Service Focus
Universal Student Exchange
05.2024 - 07.2024
- Managed social media platforms by answering customer inquiries weekly, providing program information, and enhancing participant engagement
- Conducted initial assessments to determine participant eligibility for the exchange program
- Reviewed and enhanced participant CVs to improve their chances with recruiters; sent applications to relevant recruiters
- Entered and managed client information in Zoho CRM, ensuring accuracy and up-to-date records
- Scheduled interviews with participants and recruiters using Google Calendar, effectively managing timelines and availability
- Tracked participant progress throughout the recruitment process, providing follow-ups and assistance
- Designed Instagram stories using Canva to promote the program, increasing engagement and visibility
Assistant Food and Beverage Manager
Pendry Park City
01.2023 - 01.2024
- Managed guest bookings, addressed complaints, and ensured guest satisfaction with personalized service
- Coordinated a team of 10, overseeing opening/closing duties and scheduling to optimize event and service coverage
- Supervised dining room setup and presentation, ensuring adherence to quality standards
- Controlled guest flow through seating management and conducted pre-event briefings with staff
- Trained new staff and international interns, maintaining high service standards
- Collaborated with the kitchen team to align food preparation and presentation with guest expectations
- Assisted in organizing special events, ensuring seamless service and accommodating guest requests
Hostess
Waldorf Astoria Park City
01.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Security Dispatcher
Montage Deer Valley
01.2021 - 01.2022
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Education
Bachelor - Hospitality Management
Universidad Peruana de Ciencia Aplicadas
01.2022
Skills
- Client Support
- Customer Service
- Customer Management
- Empathy in Service
- Administrative Skills
- Time Management
- Task Management
- Problem-Solving
- Decision-Making
- Technical Skills
- CRM
Additional work experience
Server, Food Runner, Busser Assistant, Cook
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Sales Executive - Customer Service Focus
Universal Student Exchange
05.2024 - 07.2024
Assistant Food and Beverage Manager
Pendry Park City
01.2023 - 01.2024
Hostess
Waldorf Astoria Park City
01.2023 - 01.2024
Security Dispatcher
Montage Deer Valley
01.2021 - 01.2022
Bachelor - Hospitality Management
Universidad Peruana de Ciencia Aplicadas
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