Alex Arango
Miraflores
Summary
Dynamic professional with expertise in client relationship management, project execution, and coordination. Skilled in gathering requirements, managing invoicing and inventory, and delivering tailored solutions. Strong communicator, ensuring smooth project delivery and high customer satisfaction. Experienced in risk management and fraud prevention throughout the implementation process.
Overview
6
6
years of professional experience
Work History
Customer Success Manager (Temporary)
Snapsheet
10.2024 - Current
- Serve as the primary contact for clients during auto insurance solution onboarding, ensuring smooth delivery and satisfaction.
- Collaborate with workshops and internal teams to align solutions with client needs, and resolve any issues.
- Gather client feedback, refine products, and drive product adoption.
- Monitor success metrics and report key outcomes to leadership, advocating for clients' priorities within the organization.
Office Administrator
Ambulancias Peruanas SAC
01.2023 - 07.2024
- Collect client specifications and requirements to customize service delivery, and coordinate supplier procurement.
- Manage invoices, payment vouchers, and inventory issuance, ensuring accurate tracking and resource allocation.
- Provide clients with tailored quotations based on their needs, ensuring alignment with project goals.
- Serve as the main point of communication between clients, employers, and management, ensuring smooth project execution.
Fraud and Risk Payments Analyst
Betsson Group
06.2021 - 12.2022
- Process payment for BML Group clients, along with any issues that arise from these transactions, in a timely and professional manner.
- Provide an enhanced customer experience service by swiftly and safely processing customers' withdrawals.
- Ensure that fraudulent transactions or activities are spotted and handled swiftly to minimize losses and mitigate repercussions.
- Assess and escalate cases accordingly to the responsible departments. Research and discover/solve fraud cases involving, but not limited to, credit card fraud, bank fraud, identity theft, and phishing.
Support Agent
Betsson Group
02.2019 - 06.2021
- Provide support to client's issues and inquiries through chat, phone and email.
- Ensure client satisfaction by targeting respective KPIs.
- Keep up with the latest bet trends (sportsbook) to ensure product knowledge. Attention to detail in a fast-paced environment.
Education
Design and content development
Digital Media
07-2019
Skills
- Client relations
- Report analysis
- Account updates
- Key accounts development
- Customer needs assessment
- Proficient in Microsoft Office
- Proficient in Graphic Design
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Customer Success Manager (Temporary)
Snapsheet
10.2024 - Current
Office Administrator
Ambulancias Peruanas SAC
01.2023 - 07.2024
Fraud and Risk Payments Analyst
Betsson Group
06.2021 - 12.2022
Support Agent
Betsson Group
02.2019 - 06.2021
Design and content development
Digital Media
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