Temporary waiter
Hotel San Jorge
Pisco
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted with setting up the dining area before shift began.
Alexander Jacinto Ccoycca Ccaulla
Pisco
Summary
Hardworking Waiter with 5+ years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Work History
Temporary waiter
Hotel La Hacienda Bahía Paracas
Paracas
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted with setting up the dining area before shift began.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Temporary waiter
Hotel Double tree by Hilton
Paracas
- Presented food and beverages to guests at tables.
- Assisted with setting up the dining area before shift began.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
English translator
Eco marine Travel & Tourism Agency
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Tour informer and local tour guide
Cataratas del Iguazú Travel & Tourism Agency
Ica
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Educated and shared natural, geological and cultural history through story-telling.
- Facilitated tours to groups of up to 15 paxs.
Tour guide for receptive tourism
Desert Travel Travel & Tourism Agency
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Created tour programs with focus on providing positive guest experiences.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
Eventual waiter
Hotel Villa de Valverde
Ica
- Presented menus and answered questions regarding items.
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Took orders for food and drinks and delivered them to guests.
Eventual waiter and bartender assistant
Hotel Resort Las Dunas
- Answered questions about menu items, ingredients, and pricing.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served alcoholic beverages responsibly in accordance with state laws.
Transfer and tour guide
Sol y Dunas Travel & Tourism Agency
Ica
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Provided detailed information to tourists about local attractions and points of interest.
- Delivered guided tours, presenting scripted information and answering questions.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Waiter
Hotel Paracas, A Luxury Collection & Resort
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Assisted with setting up the dining area before shift began.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
Local tour guide
Buganvilla Tours S.A.C
Paracas
- Delivered guided tours, presenting scripted information and answering questions.
- Selected travel routes and sites based on knowledge of specific areas.
- Created tour programs with focus on providing positive guest experiences.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
Waiter
Hacienda Concepción Ecolodge by Inkaterra
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Prepared checks, itemizing total meal costs and taxes.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
Crew Dining Attendant
Disney Cruise Line
- Adhered to company standards when stocking inventory supplies needed for daily operations.
- Participated in ongoing training to enhance job skills and knowledge.
- Followed company policies regarding proper handling of food items during preparation.
- Stocked condiments such as salt, pepper, sugar packets, butter.
- Monitored buffet area for replenishment of items throughout meal service periods.
- Prepared dining area for the next shift by cleaning tables, chairs, and floors.
- Ensured compliance with health and safety regulations while serving food.
Buffet Steward
Princess Cruise Line
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained general ingredient knowledge of buffet dishes offered .
- Quickly cleared tables to maintain customer flow throughout dining area.
- Cleaned tables after each seating period including removing dirty dishes and resetting them properly for next set of guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered to safety protocols while handling hot plates and utensils.
- Guided guests about general buffet arrangement and provided assistance locating dishes .
- Displayed excellent customer service skills when interacting with guests at all times.
Assistant Waiter
Princess Cruise Line
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Provided refills of beverages and cleared away used dishes.
- Served food and beverages to patrons and confirmed complete orders.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Followed health codes regulations while preparing food items for customers.
- Presented food and beverages to guests at tables.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
San Luis Gonzaga From Ica
Ica, Perú2015-12
Skills
- High-Volume Dining
- Order Management
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Guest Relations Management
- Buffet Setup and Takedown
- Special Dietary Requirements
- Positive and Professional
- Dining Customer Service
- Liquor, Wine, and Food Service
- Table Setting Arrangements
Certificates Diplomas
Diploma in honor of English internal contest, getting the first place., Educational languages institute: “El Amauta”. Having completed successfully all the basic English course., Languages institute: “Peruano Canadiense”. Having completed successfully all the intermediate and advanced English course., Languages Program from Paracas Municipality: I took basic French lessons for almost 1 year and currently studying at “Alianza Francesa” (Intermediate Level), Many seminaries certificates from my career., Tourism & Travel Agency “Cataratas del Iguazú”. From 03/03/11 to 07/31/11., Hotel Paracas, A luxury Collection & Resort. From 12/01/12 to 05/31/13., IPAE, Peruvian Administration Institute: Diplomacy in Administration.
First Names
Alexander Jacinto
Last Names
Ccoycca Ccaulla
National Identity Number
Nº- 47143139
Schooling
IguazúIguazúCataratasCataratasFrancesaParacasParacasParacasParacasParacasParacasParacasCanadiense
I.E. “Jorge Chávez Darnell” Nº 22488, Bilingual and Computerized School “Alexander Von Humboldt”,CanadienseCanadiense”, “San Luis Gonzaga from Ica”, Bachelor & Graduate in Tourism
Personal Information
- Age: 32 years old
- Place of Birth: Pisco
- Passport Number: 120647492
- Date of Birth: 08/17/91
- Marital Status: Single
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Affiliations
I consider a multitask professional person, because I can dance, speak English and French, photography.
Accomplishments
- Diploma in honor of English internal contest, getting the first place.
- IPAE, Peruvian Administration Institute: Diplomacy in Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Temporary waiter
Hotel San Jorge
Temporary waiter
Hotel La Hacienda Bahía Paracas
Temporary waiter
Hotel Double tree by Hilton
English translator
Eco marine Travel & Tourism Agency
Tour informer and local tour guide
Cataratas del Iguazú Travel & Tourism Agency
Tour guide for receptive tourism
Desert Travel Travel & Tourism Agency
Eventual waiter
Hotel Villa de Valverde
Eventual waiter and bartender assistant
Hotel Resort Las Dunas
Transfer and tour guide
Sol y Dunas Travel & Tourism Agency
Waiter
Hotel Paracas, A Luxury Collection & Resort
Local tour guide
Buganvilla Tours S.A.C
Waiter
Hacienda Concepción Ecolodge by Inkaterra
Crew Dining Attendant
Disney Cruise Line
Buffet Steward
Princess Cruise Line
Assistant Waiter
Princess Cruise Line
Bachelor of Tourism Studies - Tourism And Travel Management
San Luis Gonzaga From Ica
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