ALFREDO BRAYAN AMEZ
Miraflores
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Trainer Coordinator
Cobranzas Peru SAC
Lima, PERU
10.2023 - 04.2024
- Monitored progress of trainees to ensure they were meeting expectations set by management.
- Created online tutorials for remote learning opportunities.
- Organized and scheduled training sessions, seminars, and workshops.
- Researched best practices in corporate training techniques and technologies.
Formado y Calidad
TCONTAKTO
LIMA
11.2022 - 09.2023
- Conducted root cause analysis to investigate the source of problems in production process.
- Participated actively in brainstorming sessions aimed at improving overall quality of services provided.
- Evaluated team performance against established objectives and standards.
- Collaborated with other departments to ensure that customers receive the highest level of service possible.
- Provided feedback to customer service teams on customer complaints and inquiries.
- Monitored call center metrics including average call duration, hold times, abandonment rates.
- Worked closely with operational staff to resolve technical issues impacting the delivery of services.
Analista Bilingüe
Dynamicall
Lima
01.2019 - 12.2021
- Provided translation assistance for customers with limited English proficiency.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Adhered to company policies and procedures regarding customer service standards.
- Resolved customer complaints and issues promptly and professionally.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Educated customers on how best utilize their purchased products or services.
- Offered suggestions for alternative solutions if initial attempts failed.
- Monitored incoming emails from customers seeking support or advice.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Translated customer and internal documents to facilitate actions and resolutions.
Education
Hospitality And Tourism - Hospitality And Tourism Administration
Universidad San Ignacio De Loyola
Lima2025
Foreign Language - Foreign language
EUROIDIOMAS
LIMA2022
Magister en lenguas extranjeras - Lengua extranjera
USMP centro de idiomas
Lima2018
Diploma -
Colegio Toribio de Luzuriaga
2013
Skills
- Education assessments
- Classroom Management
- Innovative teaching methods
- Public Speaking
- Payment Acceptance
- Service Recommendations
- Organization
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Trainer Coordinator
Cobranzas Peru SAC
10.2023 - 04.2024
Formado y Calidad
TCONTAKTO
11.2022 - 09.2023
Analista Bilingüe
Dynamicall
01.2019 - 12.2021
Hospitality And Tourism - Hospitality And Tourism Administration
Universidad San Ignacio De Loyola
Foreign Language - Foreign language
EUROIDIOMAS
Magister en lenguas extranjeras - Lengua extranjera
USMP centro de idiomas
Diploma -
Colegio Toribio de Luzuriaga
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