Alina Leon
San Martín De Porres
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix - Remitly
Lima
09.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Documented customer interactions in the CRM system accurately.
- Navigated Salesforce platform for swift case creation and documentation of each interaction.
- Facilitated email communications with partner banks to resolve customer inquiries.
- Deescalated customer issues through accurate information and proactive follow-up.
- Educated customers about products and services effectively.
- Supported training initiatives for new representatives actively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships to drive repeat business.
- Managed various systems effectively while adapting quickly to changes and updates.
Customer Service Representative
Teleperformance - GetYourGuide
Lima
04.2025 - 08.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Managed communications via email, chat or phone call with both customers and service providers whenever needed.
- Managed follow-up communications with both customers and service providers to find a resolution.
- Managed multiple chats at once from 3 up to 6 at the same time along with email tasks regularly.
- Managed Zendesk platform navigation for everyday interactions.
Education
Some College (No Degree) - Law
Universidad Federico Villareal
Lima, LimaSkills
- Customer support
- Customer relationship management
- Conflict resolution
- Follow-up communication
- Customer relations
- Order processing
- CRM documentation
- Salesforce navigation
- Zendesk proficiency
- Multi-task management
- Team collaboration
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
Timeline
Customer Service Representative
Concentrix - Remitly
09.2025 - Current
Customer Service Representative
Teleperformance - GetYourGuide
04.2025 - 08.2025
Some College (No Degree) - Law
Universidad Federico Villareal