Allan King
North Rustico,PE
Summary
Over seventeen years experience in Management and the IT field
Information Systems Administrator Diploma
Project Management/ Printer/Hardware / Desktop/ Network/ Support Technician participating in all activities relating to resolving hardware/software issues, server administration, printer repair, router and switch configuration, PPPOE, and providing technical support to multiple business.
Telco installs of VOIP systems and punch block wiring.
Critical thinker; can analyze a problem and put forth an effective solution
Active learner; keeping up to date on modern technology and continually upgrading skill set and knowledge base
Excellent verbal and written skills, able to identify problems and convey technical concepts to non-technical customers/co-workers
Excellent customer service skills, able to develop and maintain strong business relationships with clients, co-workers and management
Overview
17
17
years of professional experience
Work History
Printer Technician
Xerox Canada
Charlottetown, PE
10.2023 - 10.2024
- Certified in multiple software operating systems along with printer repair technology
- Dedicated to delivering excellent customer service
- Strong ability to develop a network of referrals with satisfied customers
- Can work on a team or independently
- Responsible for supervising and monitoring all in-house and field printer repair and maintenance work
- Responsible for personally responding to printer repair calls from larger clients
- Assisted in planning and administering installations of several printers into a single location
Project Management/Network /Hardware/Printer Technician/Desk-side Support
Unisys Canada
Charlottetown, PE
03.2008 - 10.2022
- Project management and technical training for field service personal
- Incoming request management and technician deployment for service calls
- Repair desktop and laptop hardware as well as multiple software applications
- Install and configure servers, network user administration and configuration
- Desk-side support for over one hundred users
- Troubleshoot and investigate issues with multiple software platforms including Microsoft Office applications and Lotus Notes
- Complete and update tickets as well as inventory using Remedy and Gams
- Set up access control for new and existing users with security swipes
- Set up and troubleshoot phone and voice mail for new and existing users
- Assist outside vendors with any issues onsite
Computer Lab Instructor
Holland College
Charlottetown, PE
09.2010 - 06.2016
- Instruct students and faculty with all software applications
- Assist students with learning issues
- Set up printer access
- Control access to computer lab
Field Service Technician
ABMIS
Charlottetown, PE
02.2008 - 06.2008
- Repair desktop and laptop hardware installation of all types of software
- Install and configure servers set, administer users on network
- Trouble shoot, repair and install printers
- Repair ATM banking machines for NCR and DIEBOLD
Education
Information Systems Administrator Diploma - Information Technology
Compu College
Charlottetown, PESkills
- Project Management Leader
- Router Systems Configuration
- Hub Configuration Expertise
- Network Switch Setup
- Structured Cabling Expertise
- Wireless Network Management
- Proficient in Network Protocols
- Deployment of VOIP Technology
- Punch Block Installation
- ATM Machine Maintenance
- Configuring ATM machines
- Experienced with Microsoft Office Suite
- Proficient in Windows Product Setup
- Administration of Microsoft Windows Products
- Technical Support for Windows Products
- Proficient in Windows Server Setup
- Proficient in Configuring Windows Server
- Windows Server Management
- POS systems
- Back Office servers
- Installation of Lotus Notes
- Troubleshooting Lotus Notes
- Ticket Resolution
- Asset management
- Collaborative Team Member
- Service Excellence
- Managed Event Coordination
- On-Site Client Services
- In-Person Customer Support
Personal Competencies
- Team player that can also work well individually
- Positive approach to all projects ensuring excellent quality, while meeting target completion dates
- Coordinated activity on the job site
- In-shop and on-site customer service
Awards
Excellence in Information Technology, Compu College, 2006
Hobbies and Interests
- Woodworking
- Guitar
- Home Repair
Timeline
Printer Technician
Xerox Canada
10.2023 - 10.2024
Computer Lab Instructor
Holland College
09.2010 - 06.2016
Project Management/Network /Hardware/Printer Technician/Desk-side Support
Unisys Canada
03.2008 - 10.2022
Field Service Technician
ABMIS
02.2008 - 06.2008
Information Systems Administrator Diploma - Information Technology
Compu College
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