Amaninderdeep Kaur
Summerside
Summary
Experienced with client account management and financial planning assistance. Utilizes strong customer service skills to enhance client satisfaction. Track record of effective problem-solving. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal
03.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Internet Technical Sales Team Leader
IO SOLUTIONS CALL CENTER INC.
02.2023 - 03.2024
- Complete accurate transactions in effective and precise manner with an attention to details and worked in chat department as well which leads to excellent typing skills.Streamlined project workflows for improved efficiency, resulting in timely project completion.
- Mentored junior team members with technical guidance and professional development support.
Sales Representative
IO SOLUTIONS CALL CENTER INC.
07.2021 - 02.2023
- Received an average 90% customer satisfaction rating to date.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
FC Associate
AMAZON
01.2021 - 06.2021
- Distribute returned items to proper locations and input clear customer account notes in computer systems, communicating the return reasons, customer feedback and instructions to ensure accurate processing
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
FCA Chrysler automobiles manufacturing
PAINT SHOP
09.2019 - 12.2020
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams
- Primed vehicle repairs to improve adhesions of new paint coats, Worked closely with team members to deliver project requirements
Education
Computer Engineering Technician -
Northern College of Applied Arts And Technology (Pures Campus)
01.2021
Skills
- Microsoft Office
- Quality Improvement
- Data Entry, Typing
- Multitasking and Prioritization
- Customer relationship development
- Clerical Support
- Organization and Time Management
- Financial Transactions
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Bank Of Montreal
03.2024 - Current
Internet Technical Sales Team Leader
IO SOLUTIONS CALL CENTER INC.
02.2023 - 03.2024
Sales Representative
IO SOLUTIONS CALL CENTER INC.
07.2021 - 02.2023
FC Associate
AMAZON
01.2021 - 06.2021
FCA Chrysler automobiles manufacturing
PAINT SHOP
09.2019 - 12.2020
Computer Engineering Technician -
Northern College of Applied Arts And Technology (Pures Campus)
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