André-Philippe Buteau Tapia
Lima,LMA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Banquets
Marriott
Vail
12.2020 - 04.2021
- Carried out professional service, retaining polite and friendly approach at all times.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to guest inquiries and requests promptly and courteously.
- Increased sales significantly by upselling higher-end products to customers.
- Directed and managed banquet functions for 200-person event
Host
Vail Mountain Resort
Vail
01.2018 - 04.2019
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor in Laws - Law
UNIVERSIDAD DE LIMA
Lima12.2022
High School Diploma -
St-Joseph
Quebec2012
Skills
- Customer Service
- Dependable and Responsible
- Conflict Resolution
- Team Collaboration
- Telephone Reception
- Guest Relations
- Guest Complaint Resolution
- Complaint Handling
- Hospitality Service Expertise
- Performance Improvement
- Interactive Communication Skills
Languages
English
Proficient
C2
French
Proficient
C2
Spanish
Proficient
C2
Timeline
Banquets
Marriott
12.2020 - 04.2021
Host
Vail Mountain Resort
01.2018 - 04.2019
Bachelor in Laws - Law
UNIVERSIDAD DE LIMA
High School Diploma -
St-Joseph
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