Andres Tamayo

Initiated and established the workforce team in Lima, Peru.

• Designed training programs that built workforce teams from the ground up.
• Created workforce planning and development models for quarterly scheduling and processes.
• Developed and implemented workforce management strategies to ensure optimal productivity.
• Work alongside country management to assess site requirements and annual budget.

• Implemented uniform long-term planning templates to consolidate and deliver information for senior management.
• Integrated efforts with recruitment and payroll teams to streamline processes and elevate hiring efficiency.
• Centralized Long-Term Planning, Scheduling & Forecasting for Global Accounts:
• Implemented WFM Global Services for multi-site environment accounts:
• Overview high-level reports to analyze results:
• Sizing for new programs (pipeline deals) based on requests for proposals (RFP)
• Revised Financial Budgets and Quarterly Reforecasts:
• Responsible for the standardization of processes in the area, control of Big Numbers and reporting to senior managers

• Work with all departments of the company that may have an impact on the operational performance of the campaign
• Follow up on the results regarding long, medium, and short-term planning
• Manage and mentor WFM analysts and other team members, ensuring they have the resources, training, and support needed to succeed.
• Conduct performance reviews and implement development plans to ensure continuous growth and improvement within the team.
• Develop and implement efficient scheduling strategies that maximize employee productivity while adhering to labor laws and company policies.

• Defined Long-Term planning strategies in order to maintain required staff to meet client requirements
  • Ensure effectiveness on Scheduling processes and propose ideas for Scheduling Platform Development
  • Managed internal operational standards and productivity targets for multiple accounts
  • Reduced workflow inconsistencies by reviewing internal processes.
  • First line proposal for annual budget revenue with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Propose action plans to optimize financial resources
  • Developed and implemented productivity initiatives, in addition to coordinating
  • Conducted forecasting to determine possible changes and issues for supply chain business.