Andy Montúfar Oquendo
Lima
Summary
Results-driven Director of Operations with a proven track record in business development and strategic planning. Successfully launched innovative services that significantly enhanced revenue performance. Expert in driving workforce change to align with re-engineering initiatives, ensuring financial and quality objectives are met. Recognized for exceptional leadership in fostering strong relationships with clients and colleagues, consistently delivering outstanding outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
F&B Operations Director
Lagardere Travel Retail
08.2024 - 11.2024
- Developed and implemented operational policies and procedures to maximize efficiency.
- Analyzed performance data to identify opportunities for improvement in operations.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
Luxury Train Manager, Perú
Belmond
08.2022 - 01.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained adequate staffing to meet objectives within budget.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed financial reports to identify areas where cost savings could be achieved.
- Improved team performance by implementing effective management strategies.
Hotel Duty Manager Palacio Nazarenas
Belmond
03.2023 - 09.2023
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Developed strategies to improve customer satisfaction levels.
- Enhanced guest satisfaction by efficiently managing daily operations and addressing guest concerns.
Regional Quality Assurance Manager
Belmond
04.2018 - 08.2022
- Conducted regular inspections of facilities to identify potential problems.
- Worked with cross- functional teams to achieve goals
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
- Analyzed data from quality control testing to identify areas of improvement.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality
- Reviewed current standards and policies.
- Established procedures and quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Hotel Duty Manager Las Casitas
Belmond
03.2022 - 06.2022
- Developed strategies to improve customer satisfaction levels.
- Ensured the safety and security of guests, employees and property assets.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Coordinated with various departments to maintain smooth hotel operations, enhancing guest experience.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Monitored staff performance and provided feedback to ensure quality standards were met.
Hiram Bingham Train Manager
Belmond
05.2015 - 04.2018
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services
- Identified needs of customers promptly and efficiently
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Ensured all safety regulations were followed during travel.
- Provided assistance to disabled passengers in boarding and disembarking the train.
- Performed daily pre-trip inspections of assigned railcars prior to departure.
- Monitored passenger activity throughout the duration of the ride to ensure safety protocols are being followed.
Food and Beverage Supervisor
JW Marriott El Convento
11.2014 - 05.2015
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
Japanese Restaurant Manager
Osaka
02.2014 - 11.2014
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided customer service support during events, ensuring guests had a positive experience.
- Generated reports detailing occupancy rates, revenue figures, labor costs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Conducted regular staff meetings to provide updates on business operations and changes in policy or procedure.
- Developed and implemented restaurant policies, procedures, menus, and marketing initiatives to increase customer satisfaction.
Restaurant Manager
Cala
06.2013 - 02.2014
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Guest Administration Officer
Royal Caribbean International
03.2010 - 11.2011
- Preparation of necessary documents for arrival and departure within the authorized ports to visit.
Know and recognize local authorities (Port Agents, Customs and Immigration Officers) and ensure that the Cruise has been declared free of transit for embarkation and disembarkation of guests and crew.
Supervise check-in operations and ensure that all guests have the required documents to sail.
Supervise the total number of passengers counted on board the cruise once it has been declared free of navigation.
Constant communication with warehouse and food and beverage departments in case urgent provisions are needed.
Successful communication with port agents, local authorities, medical staff and other related departments to build emergency programs in case of fortuitous emergencies.
Guest Service Officer
Disney Cruise Line
07.2004 - 11.2009
- Scheduled staff shifts according to occupancy forecast projections.
- Processed credit card transactions for payment of room charges and incidentals.
- Addressed customer service issues in an efficient and timely manner while adhering to company policies.
- Performed daily tasks related to housekeeping such as checking room status reports and ensuring that all requests are completed on time.
- Provided concierge services such as restaurant reservations, transportation arrangements, and sightseeing tours.
Education
BBA - Business Administration And Management
Insead
01-2023
BBA - Food & Beverage Management
Universidad San Martin De Porres
11-2014
BBA - Hotel Management
Instituto San Ignacio De Loyola
05-2003
Skills
- Business Administration
- Policy Implementation
- Business Development
- Performance Management
- Strategic Planning
- Staff Development
- Operations Management
- Business Planning
- Strategic planning
- Project management
- Team leadership
- Budget management
Certification
June 2004 JD | Hospital Administration Institute San Ignacio De Loyola, Lima Spanish: First Language Advanced (C1) April 2015 University of San Martin De Porres, Peru Post Graduate | Food And Beverage Management April 2019 JD | Leading High-performance Teams, Specialized Course Universidad Del Pacífico, Peru
Languages
Spanish
First Language
English
Advanced (C1)
C1
Date of Birth
January 24th, 1975
Age
- 50
Timeline
F&B Operations Director
Lagardere Travel Retail
08.2024 - 11.2024
Hotel Duty Manager Palacio Nazarenas
Belmond
03.2023 - 09.2023
Luxury Train Manager, Perú
Belmond
08.2022 - 01.2024
Hotel Duty Manager Las Casitas
Belmond
03.2022 - 06.2022
Regional Quality Assurance Manager
Belmond
04.2018 - 08.2022
Hiram Bingham Train Manager
Belmond
05.2015 - 04.2018
Food and Beverage Supervisor
JW Marriott El Convento
11.2014 - 05.2015
Japanese Restaurant Manager
Osaka
02.2014 - 11.2014
Restaurant Manager
Cala
06.2013 - 02.2014
Guest Administration Officer
Royal Caribbean International
03.2010 - 11.2011
Guest Service Officer
Disney Cruise Line
07.2004 - 11.2009
BBA - Food & Beverage Management
Universidad San Martin De Porres
BBA - Hotel Management
Instituto San Ignacio De Loyola
June 2004 JD | Hospital Administration Institute San Ignacio De Loyola, Lima Spanish: First Language Advanced (C1) April 2015 University of San Martin De Porres, Peru Post Graduate | Food And Beverage Management April 2019 JD | Leading High-performance Teams, Specialized Course Universidad Del Pacífico, Peru
BBA - Business Administration And Management
Insead
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