ANGELA AYALA
Lima
Summary
With a proven track record at INTURSA – Grupo BRECA, I excel in designing memorable experiences and leading teams to success. Expert in quality and financial management, my leadership has consistently driven top-tier results, including achieving the #1 CALA region ranking in spa services. My analytical prowess and creative planning set the stage for operational excellence.
Overview
26
26
years of professional experience
Work History
Hotel System Instructor – Fidelio Suite 7
Universidad de San Martín de Porres
01.2004 - 01.2006
Business Center Executive
Miraflores Park Hotel – Orient Express Hotels
01.2003 - 01.2006
Cluster Spa Manager
INTURSA – Grupo BRECA
01.2024 - Current
- Company Overview: Peruvian hotel chain managing nine business units under the JW Marriott, Westin, Luxury Collection, Courtyard, Aloft, and AC brands
Wellness & Spa Course Professor
Universidad Peruana de Ciencias Aplicadas
08.2023 - Current
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Graded tests and assignments and uploaded to school database.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Spa Management Course Professor
Corpo Estética – Escuela de Estética Integral
Lima, Peru
11.2022 - Current
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Created dynamic learning environment that valued instructor and student interaction.
- Graded tests and assignments and uploaded to school database.
Manager of Heavenly Spa by Westin Lima
The Westin Lima & Convention Center
01.2012 - 12.2023
- Company Overview: Responsible for the largest and best-equipped urban spa in South America
- Operational Management
- Commercial Management
- HR Management
- Financial Management
- Quality Management
- Quality Results
- 2022 – ITR 83.02 - #1 CALA Region
- 2021 – ITR 84.02 - #1 CALA Region
- 2020 – ITR 78.70 - #2 CALA Region
- 2019 – ITR 82.60 - #1 CALA Region
- 2018 – ITR 82.70 - #1 CALA Region
- Responsible for the largest and best-equipped urban spa in South America
Hotel Manager Training Program
INTURSA – Grupo BRECA
01.2022 - 12.2022
General Manager – AC Hotel
INTURSA – Grupo BRECA
01.2020 - 01.2021
- Responsible for management and operations (December – January 2021)
- Responsible for management and operations (March – May 2021)
Postgraduate Professor – EPU Program
Universidad San Martín de Porres – School of Hospitality and Tourism
05.2014 - 12.2019
- Accommodation Management and Opera System
Guest Service Manager
The Westin Lima & Convention Center
03.2011 - 05.2012
- Responsible for Guest Relations, Concierge, and the Westin Executive Club (Executive Floor)
- Achievements: Trained personnel during the hotel opening, achieving an 89% service inspection score and 90% in employee satisfaction surveys
Corporate Spa Manager
ORIENT-EXPRESS (Now Belmond Hotels)
01.2010 - 02.2011
- Company Overview: British company operating a luxury collection of hotels and trains worldwide
- Responsible for the administration and organization of all Orient-Express spas in Peru
- British company operating a luxury collection of hotels and trains worldwide
Guest Services & Concierge Manager
Hotel Monasterio – Orient Express Peru Hotels
08.2006 - 04.2009
- Managed Guest Services, Concierge, and Spa, overseeing staff and handling guest complaints
Assistant to General Management
Miraflores Park Hotel – Orient Express Hotels
01.2006 - 08.2006
- Temporary replacement for the General Manager’s Assistant
Receptionist
Miraflores Park Hotel – Orient Express Hotels
01.2000 - 01.2003
Receptionist
La Paz Apart Hotel
01.1999 - 01.2000
Education
Master’s - Hotel Management & Restaurant Business
Ostelea Tourism School
Spain01.2025
Nutrition and Gastronomy -
Le Cordon Bleu Peru
Peru06.2023
Operations Management Program -
Cornell University
Ithaca, NY, USA12.2022
Cognitive Fitness Course -
Harvard University
Boston, MA, USA12.2019
Spa Management -
Germaine de Capuccini
Barcelona, Spain12.2018
Bachelor’s Degree - Tourism and Hospitality
Universidad San Martín de Porres
Lima, Peru12.2004
Advanced English Course -
McGill University
Montreal, Canada12.2000
Skills
- Creative ability to design memorable experiences
- Team leadership
- Analytical skills
- Problem-solving
- Planning and organization
- Experience in hotel openings
- Implementation of wellness spaces
- Quality management
- Operational and fixed asset control
- Commercial management
- Financial management
Timeline
Cluster Spa Manager
INTURSA – Grupo BRECA
01.2024 - Current
Wellness & Spa Course Professor
Universidad Peruana de Ciencias Aplicadas
08.2023 - Current
Spa Management Course Professor
Corpo Estética – Escuela de Estética Integral
11.2022 - Current
Hotel Manager Training Program
INTURSA – Grupo BRECA
01.2022 - 12.2022
General Manager – AC Hotel
INTURSA – Grupo BRECA
01.2020 - 01.2021
Postgraduate Professor – EPU Program
Universidad San Martín de Porres – School of Hospitality and Tourism
05.2014 - 12.2019
Manager of Heavenly Spa by Westin Lima
The Westin Lima & Convention Center
01.2012 - 12.2023
Guest Service Manager
The Westin Lima & Convention Center
03.2011 - 05.2012
Corporate Spa Manager
ORIENT-EXPRESS (Now Belmond Hotels)
01.2010 - 02.2011
Guest Services & Concierge Manager
Hotel Monasterio – Orient Express Peru Hotels
08.2006 - 04.2009
Assistant to General Management
Miraflores Park Hotel – Orient Express Hotels
01.2006 - 08.2006
Hotel System Instructor – Fidelio Suite 7
Universidad de San Martín de Porres
01.2004 - 01.2006
Business Center Executive
Miraflores Park Hotel – Orient Express Hotels
01.2003 - 01.2006
Receptionist
Miraflores Park Hotel – Orient Express Hotels
01.2000 - 01.2003
Receptionist
La Paz Apart Hotel
01.1999 - 01.2000
Master’s - Hotel Management & Restaurant Business
Ostelea Tourism School
Nutrition and Gastronomy -
Le Cordon Bleu Peru
Operations Management Program -
Cornell University
Cognitive Fitness Course -
Harvard University
Spa Management -
Germaine de Capuccini
Bachelor’s Degree - Tourism and Hospitality
Universidad San Martín de Porres
Advanced English Course -
McGill University
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