Summary
Overview
Work History
Skills
Timeline
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Angela Wolfe

Charlottetown

Summary

Professional in food and beverage industry with extensive experience in operational management. Proven ability to streamline processes and enhance customer experiences. Known for fostering team collaboration and adapting to evolving challenges, with commitment to high standards and results. Proven expertise in labor management and employee retention, fostering a collaborative environment that drives exceptional service and operational excellence. Committed to continuous improvement and guest satisfaction.

Skilled in inventory control and team leadership.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Food and Beverage Operations Manager

Delta by Marriott Prince Edward
06.2024 - 04.2025
  • Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
  • Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
  • Increased revenue through effective upselling techniques and promotional strategies.
  • Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
  • Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
  • Trained, supervised and motivated 20+ employees to enhance customer service and encourage repeat business.
  • Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
  • Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
  • Enhanced overall dining experience, maintaining cleanliness and organization in all service areas.
  • Coordinated employee schedules, payroll and new hire training.
  • Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.

Vacation Rental Property Manager

Red Sands Properties
11.2022 - 06.2024
  • Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
  • Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
  • Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
  • Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
  • Streamlined property management processes for increased efficiency and improved guest experiences.
  • Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
  • Increased occupancy rates with strategic marketing efforts and excellent customer service.
  • Implemented innovative technology solutions to enhance the booking process and simplify property management tasks.
  • Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
  • Reduced maintenance costs by implementing preventative measures and regular property inspections.
  • Conducted thorough market research to establish competitive pricing strategies for each rental property.
  • Maximized revenue potential through effective calendar management and rate adjustments during peak seasons or special events.
  • Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
  • Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
  • Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
  • Kept properties in compliance with local, state, and federal regulations.

Food and Beverage Supervisor

The Old Triangle
03.2016 - 11.2022
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Consistently met or exceeded sales targets through effective team leadership and motivation tactics.

General Manager /Assistant General Manager

Murphy Hospitality Group
05.2003 - 03.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Boosted employee retention by fostering positive work environment.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Skills

  • Scheduling staff
  • Labor management
  • Staff leadership
  • Food service operations
  • Health regulations
  • Menu development
  • Employee retention
  • Training programs
  • Hiring standards
  • Menu pricing
  • Food and beverage operations
  • Operations oversight

Timeline

Food and Beverage Operations Manager

Delta by Marriott Prince Edward
06.2024 - 04.2025

Vacation Rental Property Manager

Red Sands Properties
11.2022 - 06.2024

Food and Beverage Supervisor

The Old Triangle
03.2016 - 11.2022

General Manager /Assistant General Manager

Murphy Hospitality Group
05.2003 - 03.2016

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Angela Wolfe