ANGELICA PEREZ
LIMA
Summary
Accomplished Flight Attendant offering over 13 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flight Attendant
SANTA BARBARA AIRLINES
09.2009 - 06.2017
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Welcomed passengers aboard and provided overview of safety procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
Flight Attendant
SMARTLYNX
08.2010 - 01.2012
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Responded to passenger emergencies to provide first aid.
- Assisted passengers in boarding and deplaning aircraft.
Flight Attendant
AEROPOSTAL ALAS DE VENEZUELA
11.2000 - 07.2004
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Answered passenger questions and provided solutions to issues arising during flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Education
No Degree - Cabin Crew Course
ACADEMIA DE TRIPULANTES DE CABINA ALTAMIRA
Caracas, Venezuela.01.1999
COLLEGE - Tourism Technical
Colegio Universitario De Caracas
CARACAS, VENEZUELA1998
Skills
- Extremely motivated and passionate in whatever I choose to do
- Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances
- Equally effective working independently and in cooperation with others
- Active Listening
- Service Quality
- Food and Beverage Service
Accomplishments
- I took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- I attended various trainings and workshops and was rewarded with a job promotion as a result.
- I achieved to assist a passenger who was sick during the flight by completing the task with accuracy and efficiency.
Certification
1. Initial 757 Team for Cabin Crew (2009) 2. Basic Indoctrination (2009) 3. Emergency Training, First Aid (2009) 4. On-Board Service (2009) 5. Personal Security in Risk Areas (2010) 6. Initial Training and Transition for Cabin Crew 767 (2010) 7. Boeing 757 & 767 Emergency Training Program (PANAM International Flight Academy) (2012) 8. Quality of Service and Customer Service (2013). 9. Initial Care for Passengers with Disabilities (2014) 10. Boeing 757 & 767 General Emergency Training Program (PANAM International Flight Academy) (2014). 11. English Course (Britanico Institute) Advanced level (Unfinished)
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Flight Attendant
SMARTLYNX
08.2010 - 01.2012
Flight Attendant
SANTA BARBARA AIRLINES
09.2009 - 06.2017
Flight Attendant
AEROPOSTAL ALAS DE VENEZUELA
11.2000 - 07.2004
No Degree - Cabin Crew Course
ACADEMIA DE TRIPULANTES DE CABINA ALTAMIRA
COLLEGE - Tourism Technical
Colegio Universitario De Caracas
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