Angelo Felix

• Delivered accurate interpreting services for medical encounters including appointments, surgeries, and consultations.
• Enhanced communication between medical staff and limited English proficiency patients.
• Interacted with clients and colleagues in a professional manner.
• Interpreted complex medical terminology accurately between languages.
• Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.

• Responsible for coordinating medical assistance scheduling plan and care for patients, hospital, medical providers as well as working with insurance companies and other medical professionals.
• Day to day communication with customers travelling internationally, who face a medical or travel emergency.
• Handling all medical assistance cases including medical monitoring, case management and cost containment.
• Handling all incoming calls and e-mails from customers, business partners and service providers.

Feb 2023 – Jun 2023

• Oriented to sale products like domains, Microsoft office, hosting for GoDaddy campaign.
• Provide support to customer and sale product according to their necessity. Also, Helping with refunds and renewals.
• Use CRM system to update contact information, track the interaction with the customer and manage their accounts.
• Responded to customer emails with accurate product and service information.
• Performed data entry of customer orders into the company's order management system.

Aug 2022 – Jan 2023

• Provide accurate, valid and complete information regarding the medical insurance - United Health Care.
• Manage large amount of incoming calls handling customer complaints, providing appropriate solutions within the time limit and following up to ensure resolution.
• Teaching and helping new hires about the procedures and information of the campaign like Medicare and Medicaid programs.

• Identify potential hires, conducting cold calling, interviews, phone screenings, filter candidates according their skills and provide training to new hires about the systems used by the company.
• Conducted full recruitment cycle, including sourcing, interviewing and onboarding of bilingual candidates and develop creative strategies to attract and retain qualified job seekers.
• Created job posting for open positions across various departments and collaborated with hiring managers to identify staffing needs and determine best recruiting practices.

• Customer support for the NordstromRack campaign take about 20 -35 inbound calls per day
• Place daily orders, handle claims and refunds.
• Answered incoming customer inquiries regarding product and service information.
• Provided assistance to customers in navigating website, placing orders, and resolving complaints.
• Researched complex issues raised by customers, identified solutions, and provided timely responses.
• Processed returns, refunds, exchanges according to company policies and procedures.
• Followed up with customers after transactions to ensure satisfaction levels were met.

• Provide music lesson for elementary school Teaching basic knowledge in instruments.
• Created individual lesson plans for each student based on their skill level and interests in music.
• Organized and conducted weekly group classes to teach basic music theory and performance skills.
• Assigned pieces of music for students to practice at home, monitored progress, and provided feedback.
• Performed regular assessments of student development to measure progress and adjust instruction accordingly.
• Developed relationships with students, parents, staff members, and administrators to ensure the best outcomes for all involved parties.

• Developed and implemented English curriculum to meet the needs of students.
• Conducted classroom activities to encourage student engagement in language learning.
• Designed assessments to monitor student progress in English language development.
• Organized extra-curricular activities, such as poetry writing competitions and debates related to the study of English literature.
• Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.

• Developed and implemented English curriculum to meet the needs of students.
• Conducted classroom activities to encourage student engagement in language learning.
• Designed assessments to monitor student progress in English language development.
• Organized extra-curricular activities, such as poetry writing competitions and debates related to the study of English literature.
• Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.