Anmoldeep Kaur
373 Campbell Street Summerside
Summary
Motivated, organized and hardworking. Excellent communication skills with superior customer service. Ability to quickly learn and navigate computer software programs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Access PEI
10.2023 - Current
- Providing clients with Road and driving services, Tax, Health, Recreation and many more services.
- Providing services related to programs of provincial government departments and agencies.
- collecting and forwarding information for provincial government and agencies.
- Streamlined communication for non-English speaking clients, by addressing and resolving complex inquiries in both English, Punjabi and Hindi language.
- Maintained up-to-date knowledge of any service changes.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Balancing cash, cheques, credit cards and debit cards on a daily basis.
Retail Sales Associate
Callbecks Home Hardware
08.2021 - 10.2023
- Greeted and assisted customers with product selection and questions in a professional and enthusiastic manner.
- Utilized proper selling techniques and product knowledge to provide the best customer service possible.
- Worked to keep the floor neat, organized and well stocked.
- Remained up-to-date on the latest store offerings, promotions and sales.
- Followed all store protocols and safety regulations.
- Occasionally processed POS transactions, including checks, cash, and credit purchases or refunds.
Cashier and Team Member
Training Day Cafe
03.2021 - 07.2021
- Assisted 50+ customers daily with checkout.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped staff in the kitchen when needed.
Retail Sales Associate
Dollarama
11.2020 - 03.2021
- Greets and receives customers in a welcoming manner.
- Assisted customers, escorting them to aisles and sales counters.
- Increased product appeal and customer experience by interacting directly with 50 customers per day.
- Supported loss prevention goals by balancing cash and monitoring inventory levels.
Education
Ontario College Diploma - Business
St Clair College
Windsor, ON06.2020
Skills
- Good communication skills
- Well organized and highly efficient
- Knowledge of Microsoft Office and Internet
- Capable of multitasking
- Customer service
- Enthusiastic about challenges and learning new things
- Inventory management and merchandising experience
Languages
English, Punjabi and Hindi
References
References available upon request
Timeline
Customer Service Representative
Access PEI
10.2023 - Current
Retail Sales Associate
Callbecks Home Hardware
08.2021 - 10.2023
Cashier and Team Member
Training Day Cafe
03.2021 - 07.2021
Retail Sales Associate
Dollarama
11.2020 - 03.2021
Ontario College Diploma - Business
St Clair College
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