Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. With background knowledge in healthcare customer service representative into insurances into the United States. Talented Insurance Customer Service Representative conferred with customers by telephone to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Hi, I’m
Antony Mayobre
Representative
Lima ,Lima
Summary
Work History
Teleperformance
Customer Service Representative
10.2023 - Current
Job overview
- Provided primary customer support to internal and external customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
FYR LOIS ENGLISH INSTITUTE Maturin, Monagas, Venezuela
English from Languages
09.2017
University Overview
U. E DR. MANUEL NUÑEZ TOVAR Maturin, Monagas, Venezuela
Bachelor Of Science from Sciences
07.2017
University Overview
Skills
- Billing Adjustments and Refunds
- Cross-Functional Collaboration
- Reading Comprehension
- Multi-line phone talent
- Product Knowledge
- MS Office
- Account updating
- Order Processing
- Computer Skills
- Document and Records Management
- Microsoft Outlook
- Receiving support
- Inbound Call Management
- Call Center Operations
- Problem Resolution
- Brand representation
- Active Listening
- Account Changes
Languages
English
Spanish
Timeline
Customer Service Representative
Teleperformance
10.2023 - Current
FYR LOIS ENGLISH INSTITUTE
English from Languages
U. E DR. MANUEL NUÑEZ TOVAR
Bachelor Of Science from Sciences
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