Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Travel Agent
Rukn Alsafeer Travel and Tourism
Dubai, United Arab Emirates
2024.02 - Current
Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
Processed payments from clients via cash or credit cards.
Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Receptionist
Taos Hotel
Santa Cruz, Bolivia
2020.11 - 2023.12
Greeted visitors and provided them with assistance.
Performed data entry tasks into various computer systems accurately and promptly.
Monitored security cameras in the lobby area to ensure safety of employees and guests.
Customer Service Manager
Viru Viru airport
Santa Cruz, Bolivia
2018.09 - 2019.11
Provided exceptional customer service to ensure customer satisfaction.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Internship Trainer
Royal Air Marroc
Casa Blanca, Marruecos
2017.05 - 2017.09
Assisted in the development and implementation of training programs.
Education
Technician in Recepcion of Air And Maritime Transport -
Mohamedia School Private Tourism in Morocco
Casa Blanca
2017-09
Skills
Emergency Response
FAA Regulations
Customer Service
Flight safety
Emergency Response Coordination
Emergency Care
Passenger support
Public interaction
First Aid
Strong Work Ethic
Verbal and written communication
Speak 4 languages fluently
Spanish, English, French and Arabic.
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Advanced (C1)
C1
Timeline
Travel Agent
Rukn Alsafeer Travel and Tourism
2024.02 - Current
Receptionist
Taos Hotel
2020.11 - 2023.12
Customer Service Manager
Viru Viru airport
2018.09 - 2019.11
Internship Trainer
Royal Air Marroc
2017.05 - 2017.09
Technician in Recepcion of Air And Maritime Transport -
Mohamedia School Private Tourism in Morocco
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