Anwar Jallab El Bouamri
Dubai
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Travel Agent
Rukn Alsafeer Travel and Tourism
Dubai, United Arab Emirates
02.2024 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Processed payments from clients via cash or credit cards.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Receptionist
Taos Hotel
Santa Cruz, Bolivia
11.2020 - 12.2023
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
Customer Service Manager
Viru Viru airport
Santa Cruz, Bolivia
09.2018 - 11.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Internship Trainer
Royal Air Marroc
Casa Blanca, Marruecos
05.2017 - 09.2017
- Assisted in the development and implementation of training programs.
Education
Technician in Recepcion of Air And Maritime Transport -
Mohamedia School Private Tourism in Morocco
Casa Blanca09-2017
Skills
- Emergency Response
- FAA Regulations
- Customer Service
- Flight safety
- Emergency Response Coordination
- Emergency Care
- Passenger support
- Public interaction
- First Aid
- Strong Work Ethic
- Verbal and written communication
- Speak 4 languages fluently
- Spanish, English, French and Arabic
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Advanced (C1)
C1
Timeline
Travel Agent
Rukn Alsafeer Travel and Tourism
02.2024 - Current
Receptionist
Taos Hotel
11.2020 - 12.2023
Customer Service Manager
Viru Viru airport
09.2018 - 11.2019
Internship Trainer
Royal Air Marroc
05.2017 - 09.2017
Technician in Recepcion of Air And Maritime Transport -
Mohamedia School Private Tourism in Morocco
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