Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ariana DANIELA ATALAYA SAAVEDRA

Ariana DANIELA ATALAYA SAAVEDRA

Av. Saenz Peña 946

Summary

Professional with extensive experience in customer service, known for providing friendly, personalized, and solution-oriented support. Skilled in understanding customer needs and offering effective solutions, building trust and satisfaction. Additionally, I possess excellent persuasion skills, positively influencing purchasing decisions and fostering long-lasting relationships with customers, fully committed to the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Traffic Agent

Talma Servicios Aeroportuarios S.A
Lima
10.2023 - Current

A leading company providing services for cargo, executive aviation, ramp services, and training for the aero-commercial sector.

  • Ensure the processes of passenger reception, ticket issuance, and boarding pass distribution.
  • Review travel documentation and assisted passengers with special requirements.
  • Provide baggage check-in services to passengers at the counter.
  • Sale of ancillaries or seats at the time passengers check in at the counter.
  • Monitor gate operations, passenger boarding, and baggage unloading for nonboarding passengers.

Recepcionist

Saavedra Dental Clinic SAC
Lima
08.2020 - 09.2023

A dental clinic with over 45 years of experience, offering the highest level of health and care.

  • Welcome visitors, clients, or employees who arrive at the company, and registering them appropriately.
  • Answer phone calls professionally, and providing requested information.
  • Provide a friendly and professional experience, and answering questions about the company's services.

Travel Consultant

M3 TOP TRAVEL
Lima
11.2018 - 02.2020

Private company offering services such as ticket sales, accommodations, and cruises.

  • Provide information and recommendations about destinations, airlines, routes, and flight options based on the customers' needs and preferences.
  • Manage the sale of air tickets, ensuring customers receive the best prices and available options, and processing transactions efficiently.
  • Assist customers before, during, and after trips, handling changes, cancellations, and resolving issues with itineraries, flights, or documentation.

Education

Graduate Certificate - Portuguese (Advanced Level)

Idiomas Catolica PUCP
Lima, Perú
01-2023

Graduate Certificate - Italian (Basic Level)

Instituto Cultural De Lengua Francesa E Italiana
Lima, Perú´
02-2022

Tecnical Degree - Commercial Aviation

Instituto Columbia
Lima, Perú
06-2020

Graduate Certificate - English (Advanced Level)

Idiomas Catolica PUCP
Lima, Perú
12-2019

High School Diploma -

C.E.P Innova Schools
Lima, Perú
12-2016

Skills

  • Communication skills
  • Negotiation
  • Customer orientation
  • Persuasion Skills
  • Product/Service Knowledge
  • Teamwork

Certification

  • Counter - Travel Consultant
  • Cabin crew
  • Traffic Agent
  • Safety and survival.
  • Complementary services for passenger support

Timeline

Traffic Agent

Talma Servicios Aeroportuarios S.A
10.2023 - Current

Recepcionist

Saavedra Dental Clinic SAC
08.2020 - 09.2023

Travel Consultant

M3 TOP TRAVEL
11.2018 - 02.2020

Graduate Certificate - Portuguese (Advanced Level)

Idiomas Catolica PUCP

Graduate Certificate - Italian (Basic Level)

Instituto Cultural De Lengua Francesa E Italiana

Tecnical Degree - Commercial Aviation

Instituto Columbia

Graduate Certificate - English (Advanced Level)

Idiomas Catolica PUCP

High School Diploma -

C.E.P Innova Schools
Ariana DANIELA ATALAYA SAAVEDRA