ARLENE GEORGINA ARAPA MORAN
Lima,
Summary
Administration and Marketing student, with great interest in international relations; with the ability to learn and apply my knowledge to the professional field. I am a committed, orderly, organized and tolerant person. Likewise, I am interested in new challenges that help me grow professionally with the environment I collaborate with. I easily adapt to change, identifying quickly with the work team. Looking for a job opportunity where I can develop my skills and gain experience.
Immediate availability
Overview
5
5
years of professional experience
Work History
SOCIAL MEDIA EXECUTIVE
ALLUS SPAIN S.L. SUCURSAL DEL PERÚ -
07.2020 - 02.2022
- Efficient management of customer queries and complaints (Spanish and English speaking) through different channels.
- Identification of digital media to obtain relevant links and increase the page's authority.
- Monitoring competitor activity and keeping up to date with trends on social networks.
- Campaign creation and optimization.
- Establishment of relationships with customers, prescribers and influencers in the sector.
CUSTOMER SERVICES REPRESENTATIVE
ALLUS SPAIN S.L. SUCURSAL DEL PERÚ
09.2019 - 03.2020
- Processing customer orders placed in person, by email, online and by telephone.
- Timely resolution of customer problems over the phone, providing them with security and peace of mind.
- Develop opportunities to improve customer experiences and attract them back.
- Correct identification of customer needs and recommendation of appropriate solutions.
- Use of the knowledge base and personal experience to solve problems.
- High quality ratings in quality assurance assessments.
- Specialized support for teams that are in direct contact with clients.
- Improvement of equipment standards, service and procedures.
- Sabre tool management.
ACCOUNTING ASSISTANT
CONSORCIO VIAL SICUANI II
02.2018 - 11.2018
- Support person in administrative tasks in the accounting and sales department.
- Control of receipts and purchase orders to send and pay invoices to clients and suppliers.
- Updating the records of input and output movements to ensure compliance with budgets.
- Monitoring of supplier and creditor invoices to control monthly expenses.
- Digital and physical record of paid invoices, making a report of them for accounting purposes.
- Monitoring of pending invoices.
- Experience updating accounts and entering information into company data systems.
- Experience processing invoice payments and information recorded in the account database.
- Ability to manage all payment processing, invoicing and collection tasks.
- Verification of accounting information to detect defaults or cash imbalances.
- Account monitoring for reconciliation and monitoring of outstanding balances and late payments.
- Use of the CONCAR tool.
SALES PROMOTER
ASOCIACIÓN BENÉFICA ACTITUD SOLIDARIA PERÚ
04.2017 - 07.2017
- Expert in coordinating trade shows and creating collateral advertising to reach more potential donors.
- Able to demonstrate the product to be sold to highlight its qualities, answer donor questions and redirect concerns towards positive aspects.
- Familiar with networking at events and by phone to increase revenue and profits.
SALES AGENT
LIBRERÍAS RENATA S.A.C
12.2016 - 03.2017
- Presentation of activity and results reports.
- Preparation of personalized offers and proposals adapted to the client's needs.
- Efficient communication with customers to ensure adequate information about the company's products.
- Customer service and advice.
Education
ADMINISTRATION AND MARKETING
UNIVERSIDAD ESAN
Santiago De Surco, Lima12.2026
Skills
- Drafting skills
- Crisis management
- Active listening
- Customer Support
- Interest in technology
- Network monitoring
Languages
English
Upper intermediate
B2
Timeline
SOCIAL MEDIA EXECUTIVE
ALLUS SPAIN S.L. SUCURSAL DEL PERÚ -
07.2020 - 02.2022
CUSTOMER SERVICES REPRESENTATIVE
ALLUS SPAIN S.L. SUCURSAL DEL PERÚ
09.2019 - 03.2020
ACCOUNTING ASSISTANT
CONSORCIO VIAL SICUANI II
02.2018 - 11.2018
SALES PROMOTER
ASOCIACIÓN BENÉFICA ACTITUD SOLIDARIA PERÚ
04.2017 - 07.2017
SALES AGENT
LIBRERÍAS RENATA S.A.C
12.2016 - 03.2017
ADMINISTRATION AND MARKETING
UNIVERSIDAD ESAN
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