ARMANDO RODRIGUEZ CENTENO
LIMA,LIMA
Summary
Dedicated and guest-oriented Stateroom Host with over 9 years of premium hospitality experience, including 7 years aboard Carnival Cruise Line and 2 years in luxury hotel operations. Proven expertise in managing high-volume workloads of 15+ staterooms/ suites daily,conducting meticulous morning cleaning and evening turn-down services while enforcing strict USPH (United States Public Health) sanitation standards. Recognized for exceptional attention to detail, strong family-oriented service delivery, and efficient inventory management in fast-paced, multicultural maritime environment.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Hotel Cabin Steward
Hotel Casa Andina
Cuzco, Peru
08.2023 - 09.2025
- High-volume Room Maintenance: Prepared and disinfected 15+ guest rooms and suites daily according to 4/5-star boutique hotel standards.
- Evening Service & Guest Care: Executed night coverage (turn-down), linen refreshes, and amenity replenishment for high-end international tourists.
- Stock & Supply Management: Maintained floor inventory, tracked linen usage, and collaborated seamlessly with maintenance staff for quick room readiness.
- Managed inventory of cleaning supplies and amenities efficiently.
- Identified and implemented improvements in room cleaning processes, enhancing efficiency while maintaining quality standards.
- Engaged in workshops to enhance skills in conflict resolution and customer satisfaction. and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Stateroom Steward
Carnival Cruise Lines
Miami, FL
03.2009 - 06.2014
- Stateroom operations & turn-down: Managed complete daily cleaning, sanitation, and evening turn down service for 15+ guest staterooms per shift, ensuring 100% adherence to cruise line brand standards.
- Sanitation & USPH Compliance: Strictly applied United States Public Health (USPH) protocols for chemical safety, biohazard handling, and surface disinfection to maintain flawless hygiene ratings. Likewise, implemented VSP protocols for disease control and prevention.
- Guest Relations & Family Focus: Provided warm, personalized assistance to diverse international guests and families with children; consistently earned top customer satisfaction scores and positive guest comments.
- Inventory & Pantry control: Monitored, requested, and organized daily pantry stock, including bed linens, towels, guest amenities, and cleaning supplies to optimize turnaround times.
- Handled guest requests and complaint resolution with urgency to maintain guest satisfaction.
- Maintenance Reporting: Conducted routine room inspections to proactively identify and report maintenance, plumbing, or electrical issues to the engineering team to guarantee 100% operability of the cabin.
- Experience assisting with heavy luggage logistics or working on days with high guest turnover.
Assistant Stateroom Steward
Carnival Cruise Lines
Miami, FL
07.2007 - 02.2009
- Maintained cleanliness and organization of guest cabins, ensuring high standards of hospitality.
- Assisted guests with inquiries, providing exceptional customer service to enhance overall experience.
- Collaborated with housekeeping team to streamline cabin preparation processes, improving efficiency.
- Conducted regular inventory checks on supplies and linens, ensuring timely replenishment.
- Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
- Supported fellow stewards in times of increased demand or staff shortages, maintaining high-quality service levels under pressure.
Education
Housekeeping Operations in Lodging Establishment
CENFOTUR - Tourism Training Center
Lima, Peru03-2024
Hotel Management Course
RICARDO PALMA UNIVERSITY School of Tourism, Hospitality And
Lima, Peru02-2021
Hospitality Communication Skills
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami,flAdvanced Housekeeping & Floor Managment Workshop
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami, FLFirst Aid & Basic Life Support (CPR) Awareness
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami, FLUSPH Standards & Vessel Sanitation Program (VSP)
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami,flChemical Handling & Occupational Safety Standards
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami, FLVessel Fam.Train The Trainer For Qualified Persons
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami, Fl12-2022
Italian Language
ITALIAN BILINGUAL INSTITUTE
Lima, Peru02-2025
Managing Performance
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami,fl06-2019
Leading The Brand
CARNIVAL CRUISE LINE TRAINING COLLEGE
Miami, Fl06-2019
Room Decoration
SENCICO - National Training Service For Construction Indstry
Arequipa, Peru09-2025
Styles And Trends in Interior Design
SENCICO - National Training Service For Construccion Indstry
Trujillo, Peru02-2022
Values And Ethics At Work
INGENIUM - Vocational Training School
Arequipa, Peru11-2025
Suficiency in Basic Safety Training
PAUL MULLER - Higher Education Institutio
Lima, Peru06-2023
Security Training For Seafarers
PANAMA MARITIME TRAINING SERVICES
PANAMA06-2015
Security Awareness Training For All Seafarers
PANAMA MARITIME TRAINING SERVICES
PANAMA06-2006
Skills
- USPH Sanitation and hygiene protocols
- Turn down Service and towel folding
- Pantry & linen Inventory control
- Guest complaint resolution and empathy
- Safety & emergency awareness
- Ability to work under pressure
- High physical endurance & work ethic
- Multitasking Abilities
- Teamwork and cooperation
- Adaptability to multicultural environments
- Attention to detail
- Family and Child-friendly service orientation
- Towel animal creation & room decoration preparation
Languages
English
Full Professional
Italian
Professional Working
Spanish
Native or Bilingual
Timeline
Hotel Cabin Steward
Hotel Casa Andina
08.2023 - 09.2025
Stateroom Steward
Carnival Cruise Lines
03.2009 - 06.2014
Assistant Stateroom Steward
Carnival Cruise Lines
07.2007 - 02.2009
Housekeeping Operations in Lodging Establishment
CENFOTUR - Tourism Training Center
Hotel Management Course
RICARDO PALMA UNIVERSITY School of Tourism, Hospitality And
Hospitality Communication Skills
CARNIVAL CRUISE LINE TRAINING COLLEGE
Advanced Housekeeping & Floor Managment Workshop
CARNIVAL CRUISE LINE TRAINING COLLEGE
First Aid & Basic Life Support (CPR) Awareness
CARNIVAL CRUISE LINE TRAINING COLLEGE
USPH Standards & Vessel Sanitation Program (VSP)
CARNIVAL CRUISE LINE TRAINING COLLEGE
Chemical Handling & Occupational Safety Standards
CARNIVAL CRUISE LINE TRAINING COLLEGE
Vessel Fam.Train The Trainer For Qualified Persons
CARNIVAL CRUISE LINE TRAINING COLLEGE
Italian Language
ITALIAN BILINGUAL INSTITUTE
Managing Performance
CARNIVAL CRUISE LINE TRAINING COLLEGE
Leading The Brand
CARNIVAL CRUISE LINE TRAINING COLLEGE
Room Decoration
SENCICO - National Training Service For Construction Indstry
Styles And Trends in Interior Design
SENCICO - National Training Service For Construccion Indstry
Values And Ethics At Work
INGENIUM - Vocational Training School
Suficiency in Basic Safety Training
PAUL MULLER - Higher Education Institutio
Security Training For Seafarers
PANAMA MARITIME TRAINING SERVICES
Security Awareness Training For All Seafarers
PANAMA MARITIME TRAINING SERVICES