Barbara da Rosa
Conduent
Marica
Summary
Results-driven Finance and Operations Specialist with expertise in Retirement Solutions and BPO Operations. Proficient in managing complex benefit plans, tax intelligence, and regulatory compliance to uphold financial integrity for global corporations. Leverages data-driven insights and technical precision to deliver strategic value while collaborating with senior stakeholders. Utilizes Agile methodologies to enhance workflow automation and consistently meet performance targets in fast-paced environments.
1
Certification
23
years of professional experience
Work History
Benefits Administration Service Analyst II
1 Year 5 Months- Directed full lifecycle of benefit processing, ensuring compliance and accuracy through eligibility assessments, benefit granting, and validation of gross-to-net calculations.
- Managed comprehensive pension fund plan administration and payroll operations, focusing on delivering exceptional service and maintaining compliance within BPO environment for enterprise clients.
- Analyzed and managed multifaceted tax withholding systems, focusing on accuracy in exemption thresholds and effective application of time-based rate reductions.
- Executed monthly tax filings and statutory digital reporting to ensure regulatory compliance and uphold data integrity.
- Oversaw stakeholder interactions, consistently meeting service level agreements (SLAs) while ensuring data integrity for plan participants.
- Analyzed and optimized workflows by automating processes and providing technical support, enhancing system efficiency and service quality.
Pension Analyst, Associate II
17 Years 3 Months- Managed intricate supplementary pension plans for over 17 years, specializing in defined benefit (DB), defined contribution (DC), and variable contribution (CV) modalities to enhance financial performance.
- Cultivated extensive knowledge in governance and regulatory compliance while managing large-scale pension operations across various strategic positions.
- Managed high-stakes projects with a focus on pension plan spin-off, ensuring seamless data migration, operational flow automation, and adherence to regulatory standards.
- Oversaw operations for retirement concession fronts, ensuring compliance with dismissal plans and delivering accurate calculations and high service quality during simultaneous dismissals.
- Directed governance of concession processes to ensure compliance with plan regulations and uphold industry standards.
- Coordinated efforts to ensure eligibility rules and calculations adhered to internal and external audit standards.
- Redesigned document management processes with rigorous control measures and a transition to digital systems, improving data security and compliance for retirement concessions.
Internet Rater
- Evaluated and rated search engine results and web content, enhancing relevance and quality of AI-driven algorithms.
- Applied complex sets of guidelines to analyze data accuracy, cultural relevance, and user intent.
- Maintained high-quality standards while meeting strict productivity quotas in remote, self-managed environment.
Sales & Service Agent | Customer Experience
2 Years 10 Months- Provided direct support to clients for complex requests and managed issuance of national and international tickets, enhancing customer experience.
- Delivered front-line customer service at international airports (Galeão and Santos Dumont), ensuring service excellence and effective operational management.
- Enforced company policies on excess baggage charges and optimized passenger flow management to improve operational efficiency.
- Systems Management: Operation of the global reservation system Amadeus, ensuring precision in ticketing and check-in processes.
Education
MBA - Business Administration
Bachelor's Degree - Accounting
Skills
Benefits Administration
Data Analysis
Business process mapping
Workflow Analysis
Client Relationship Management
Cross-functional coordination
Complaint handling and resolution
Certification
- Tactical and Operational Management
- Complementary Pension Workshop
- International Finance and Accounting
- Leading Multigenerational and Diverse Teams
- Social Security Law Symposium - Challenges of Social Security Law
Languages
Português (Native or Bilingual)
Inglês (Full Professional)
Timeline
Benefits Administration Service Analyst II
Conduent
02.2025 - Current
Internet Rater
Lionbridge
01.2021 - 01.2021
Pension Analyst, Associate II
Petros - Fundação Petrobras de Seguridade Social
08.2007 - 11.2024
Sales & Service Agent | Customer Experience
VARIG SA - VIACAO AEREA RIO GRANDENSE
11.2003 - 09.2006
Universidade Veiga De Almeida
MBA from Business Administration
Universidade Estácio De Sá
Bachelor's Degree from Accounting