SabeeApp
Bence VINCZE
Operations Manager
Budapest
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Auditor
Magyar Turisztikai Minőségtanúsító Testület NKft.
02.2022 - Current
- Conducting the on-site inspection processes of the accommodation classification procedure
- Conducting over 1000 on-site inspections at campsites, communal accommodations, holiday home parks, and other private accommodations all over the country
Operations Manager
Leo Hospitality Management Kft.
01.2022 - Current
- Full-scale operation of two boutique hotels in the capital and a guesthouse in the Mátra region
- Operational and financial management of the accommodations, maximizing profit
- Continuous improvement of the guest experience and ensuring high-quality standards
- Managing staff and recruiting new employees
- Preparing and controlling the budget
- Sourcing and negotiating with suppliers
- Maintaining relationships with partner service providers
- Accommodation development consultancy
Hotel Front Desk Agent
Accent Hotels – T62 Hotel
06.2019 - 01.2020
- Guest check-in and check-out, invoicing, payment handling, and administrative tasks
- Providing guest information, recommending programs, handling guest requests and complaints
- Continuous communication with other departments
- Monitoring hotel reservations, managing phone calls and emails
- Managing the hotel bar, preparing drinks and coffee, overseeing the shop, and handling sales
Airbnb Department Manager
Senator Apartments
10.2018 - 06.2019
- Managing short-term rental properties
- Supervising and monitoring key hosts and cleaning staff
- Managing OTA-platforms (e.g., Booking.com, Airbnb, Expedia, etc.)
- Ensuring compliance with administrative regulations, including booking records, accurate invoicing, and proper pricing
- Collaborating with department heads
- Creating staff schedules
- Handling guest communication
- Reporting to company management
- Managing complaints
Front Office Manager
Agape Apartments
09.2017 - 09.2018
- Supervising the reception and cashflow
- Creating work schedules
- Overseeing and evaluating the work of receptionists
- Recruiting and training staff
- Reporting to management
- Sourcing and coordinating with partner service providers
- Collaborating with department managers
- Handling complaints
Receptionist
City Hostels Budapest
07.2016 - 09.2017
- Handling check-ins and check-outs, cash management, and invoicing
- Managing booking-related administration
- Communicating with other company departments
- Managing complaints
Education
Master of Science - Tourism Management
Budapest University of Economics And Business
Budapest, Hungary 04.2001 -
Associate of Applied Science - Wine Tourism Expert, Sommelier
University of Tokaj-Hegyalja
Sarospatak, Hungary 04.2001 -
Associate of Applied Science - Tourism And Catering
Budapest University of Economics And Business
Budapest, Hungary 04.2001 -
Bachelor of Arts - Communication And Media Studies
Pázmány Péter Catholic University
Budapest, Hungary 04.2001 -
High School Diploma -
Salgótarjáni Bolyai János Gimnázium
Salgotarjan, Hungary 04.2001 -
Skills
Guest satisfaction
Hospitality management
Operations management
Marketing
Revenue generation
Guest relations management
Hospitality
Software
HostWare
RESnWEB
Cloudbeds
Felhőmatrac
OTA-sites
Timeline
Auditor
Magyar Turisztikai Minőségtanúsító Testület NKft.
02.2022 - Current
Operations Manager
Leo Hospitality Management Kft.
01.2022 - Current
Hotel Front Desk Agent
Accent Hotels – T62 Hotel
06.2019 - 01.2020
Airbnb Department Manager
Senator Apartments
10.2018 - 06.2019
Front Office Manager
Agape Apartments
09.2017 - 09.2018
Receptionist
City Hostels Budapest
07.2016 - 09.2017
Master of Science - Tourism Management
Budapest University of Economics And Business
04.2001 -
Associate of Applied Science - Wine Tourism Expert, Sommelier
University of Tokaj-Hegyalja
04.2001 -
Associate of Applied Science - Tourism And Catering
Budapest University of Economics And Business
04.2001 -
Bachelor of Arts - Communication And Media Studies
Pázmány Péter Catholic University
04.2001 -
High School Diploma -
Salgótarjáni Bolyai János Gimnázium
04.2001 -
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