Summary
Overview
Work History
Education
Skills
Timeline
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BERY CISNEROS

BERY CISNEROS

Villa Maria Del Triunfo

Summary

I am looking for the INTERPRETER JOB to develop myself professionally and employ my knowledge inside the company.

I´m a Graphic Design student, English as a second language. Every brand has a story to tell, and my specialty is to help communicate the message through smart designs using English and my knowledge to place your brand or company at the top. I have experience developing myself through a few companies using English as a second language.

Overview

7
7
years of professional experience

Work History

MEDICAL RECORDS RETRIEVAL AND SALES AGENT

Virtix health
02.2025 - 05.2025
  • I developed as a retrieval medical records agent for outbound calls. My duty was to call the medical health facilities to schedule packages for the patients' medical records we were about to send via fax.
  • Took a course on HIPAA law REGULATION
  • Receive inbound from health facilities to schedule patients´ medical records
  • Outbound calls to DOCTOR OFFICE selling Virtix health Services as RETRIEVAL MEDICAL RECORDS RETAILER COMPANY, letting them know VIRTIX can do the work for them calling the patients hospitals they were before, with great communication and kind attentivenes in every call.

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

CENTENE CORPORATION / TELEPERFORMANCE
08.2024 - 01.2025
  • WELLCARE HEALTH INSURANCE
    Experience as a customer service representative
    Receiving inbound and making outbound calls from the whole country
    of USA.
  • Worked for WELLCARE HEALTH INSURANCE -
    AFFORDABLE MEDICARE ADVANTAGE     PLANS Part D.
    Helping members' concerns about material requests
    monthly billing payments, pharmacy request, authorizations
    for drug prescriptions, enrollment process to get insurance,
    drug pharmacy prices and inquries , eligibility for medical
    advatange plans, issues about her drug coverage plan from
    WELLCARE and cover drug inquires.

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

MINIPHARMACY
02.2024 - 08.2024
  • Inbound calls:
    Call center agent
    Worked with web orders - medical requests
    Authorizations- Clinical notes - prescriptions
    Shipments follow-up- fax request
    Complaints from patients due to
    refilling supplies, Follow-up cases with the
    Medical Office- Insurance Companies.
    Worked with INTERPRETERS from
    CERTIFIED LANGUAGES used for patients
    doesn´t speak English.
  • Take orders for Diabetic medical supplies
    for elderly people and children.
  • Outbound calls:
    Called the patient to get confirmation
    due to refill dates for their diabetic supplies.
  • Worked with CRM tool: SALESFORCE

CUSTOMER SERVICE REPRESENTATIVE

Trident Care Company
01.2022 - 01.2024
  • Outbound confirmation calls / Report of medical results.
  • Worked with NURSES - DOCTORS- MEDICAL DEPARTMENTS in prisons and skilled nursing facilities.
  • Regards X-ray results - Microbiology results around the USA.

Translator Help Assistant

Restauration Plan Americas
01.2018 - 01.2020
  • Translator online / English-Spanish
  • Via zoom meetings.

Education

Intensive course - English language

America English Institute

Skills

  • Collaborative worker
  • Effective Communication
  • Interpreter skills
  • Teamwork
  • Empathy
  • soft skills
  • Strong collaboration and communication skills
  • Organaized and proactive

Timeline

MEDICAL RECORDS RETRIEVAL AND SALES AGENT

Virtix health
02.2025 - 05.2025

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

CENTENE CORPORATION / TELEPERFORMANCE
08.2024 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

MINIPHARMACY
02.2024 - 08.2024

CUSTOMER SERVICE REPRESENTATIVE

Trident Care Company
01.2022 - 01.2024

Translator Help Assistant

Restauration Plan Americas
01.2018 - 01.2020

Intensive course - English language

America English Institute

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