Bianca Ortiz
Callao
Summary
Creative Graphic Designer with one year of experience in digital graphic design, specializing in brand identities, 3D design, and illustration. Demonstrated ability to deliver innovative solutions and explore new visual expressions while managing client relationships effectively. Strong multitasking skills enhance project management and execution. Committed to continuous professional growth and contributing to impactful creative initiatives.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
Lima
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized official guidelines to pacify upset customers over the phone.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on billing processes and procedures.
- Ensured customer data remained precise in database records.
- Executed operations using various tools safely and efficiently.
Graphic Designer
Erick Valentín
Lima
02.2023 - 07.2024
- Collaboration with marketing, administration, and management departments for planning.
- Collaborated with marketing team to craft impactful visual strategies.
- Organized and administered digital publication schedules effectively.
- Developed engaging video content with dynamic intros.
- Scheduled and managed social media posts via Meta platform.
- Developed and crafted guidelines for brand identity.
- Participated in brainstorming sessions to generate new ideas for product features or improvements.
- Collaborated with team of designers to offer improvements and direction on others' projects.
Education
High School Diploma -
San Martin COPRODELI
Ventanilla12-2020
Some College (No Degree) - English Language
ICPNA
LimaSkills
- Customer service
- Data entry
- Digital content
- Brand development
- Visual design
- Customer relationship management
- Multitasking
- Order documentation
- Creative thinking
- Teamwork
- Digital content creation
- Effective communication
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Adobe Illustrator for Advanced Illustration
- Adobe Photoshop for Illustration: Master the Software from Scratch
- Introduction to After Effects
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance
10.2024 - Current
Graphic Designer
Erick Valentín
02.2023 - 07.2024
High School Diploma -
San Martin COPRODELI
Some College (No Degree) - English Language
ICPNA
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