Bien Angelo N. Santos
Charlottetown
Summary
To be involved in an organization that maintains an excellent and satisfying workforce that can help me attain my maximum potential as an individual and as part of a team.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Tour Escort and Pilgrimage Coordinator
Esper Travel and Tours Plaridel Branch
2023.08 - Current
- Over all tour coordinator for group tours and pilgrimages
- Provide a pre departure briefing orientation for all the passengers where we discuss what to expect, do’s and don’ts and every essential information needed by our passengers before the trip
- At the arrival area, making a head count and gathering the group to give instructions and itinerary for the day
- At the hotel, making a group check in and distributing room keys with the respective room list
- Arranging wake up calls, announcing breakfast time and assembly time
- Assisting passengers in the event of lost or stolen luggage
- Ensure every passenger is comfortable and having a hassle-free trip.
Head Carpenter / Project Supervisor
ES Arte Liturgica
2021.08 - 2023.08
- In charge of initial measurement and estimation of materials to be used
- Purchasing and ordering of raw materials used in church altars, domes, facilities and liturgical furniture such as wood, paint, varnish, and gold/silver leaf materials
- Doing daily site visits, hands on carpentry works and supervising carpenters, painters and varnishers making sure every component is done accordingly and on schedule
- Daily inventory and checking of equipment and supplies used in the workshop
- Troubleshooting and relaying any errors or shortage in materials to the head project manager
- Ensure all projects and orders are delivered on their respective deadlines in the perfect condition possible
- Arrange delivery options for every orders and personally attending the delivery process whenever possible
- Directly involved in the installation process of domes and altars, making sure that every component is installed safely and correctly
- Assigned in welding and assembling metal components of the project.
Shift Supervisor
Karozza Garden Resto
2020.06 - 2021.08
- Overseeing restaurant operations from opening to closing
- Give instructions and delegates tasks to the team
- Monitor and evaluate individual performance of team members and making sure tasks are carried out completely every shift
- Arranging team’s schedule and training newly hired employees
- Making sure everything goes smoothly from preparation to service time
- Making sure orders are served to the customers on time
- Stocking and inventory of supplies
- Attends to customer inquiries and resolve complaints
- Reports daily to the manager and owner.
Branch Manager / Tour Escort and Pilgrimage Coordinator
Esper Travel and Tours Plaridel Branch
2013.10 - 2020.04
- Branch Manager: Overseeing all office transactions from checking flight inquiries and tailoring customized itineraries as per client’s preference
- Meeting with different hotel and resort suppliers, as well as airline sales representatives in order to be updated with their products and services that we can offer our clients
- Facilitation of required documents for application of tourist visa in several visa requiring countries such as USA, Canada, Australia, New Zealand, Japan, China and many more
- Securing all legal and necessary permits needed to operate the travel agency
- In charge of daily bank transactions and payments
- Tour Escort and Pilgrimage Coordinator: Over all tour coordinator for group tours and pilgrimages
- Provide a pre departure briefing orientation for all the passengers where we discuss what to expect, do’s and don’ts and every essential information needed by our passengers before the trip
- At the arrival area, making a head count and gathering the group to give instructions and itinerary for the day
- At the hotel, making a group check in and distributing room keys with the respective room list
- Arranging wake up calls, announcing breakfast time and assembly time
- Assisting passengers in the event of lost or stolen luggage
- Ensure every passenger is comfortable and having a hassle-free trip.
On-the-Job Trainee
Jeju Air – AVIA Corp.
2013.01 - 2013.04
- Assisting Boarding and Arriving Passengers in and out of the aircraft
- Assisting Ground Steward in checking boarding passes
- Assisting in the check in counter.
Education
Educational Credential Assessment -
World Education Services (WES)
Bachelor of Science in Tourism Management - undefined
Centro Escolar University
Malolos City, Bulacan 2005.06 - 2013.05
Skills
Proficient in English language
Physically fit
Has good analytical and problem solving skills
Patience
Flexible and willing to be trained
Can work alone with minimal supervision or as part of a team
Has basic knowledge in MS word, excel, power point and internet research
IELTS General Training Overall Band Score: 55
Seminars Trainings Attended
- Food Service Familiarization and Hotel Tour, 09/26/2007, Edsa Shangri-La, Manila
- 7th Grand Annual Tourism Convention Hotel Famililarization Tour, 03/05/2008, Manila Hotel, Philippines
- Abacus Functionalities for Tourism Students, 03/28/2012 - 06/01/2012, Las Palmas Tours and Travel, Mabalacat, Pampanga
- Security Awareness Seminar, 01/2013, ICT Bldg. ( Beside NAIA 1), Parañaque City
- The Making of a Successful Flight Attendant, 03/25/2013, Sky Aviation Learning Center. Inc., NAIA Complex, N. Aquino Ave., Pasay City, Metro Manila
- 2nd Liturgical Architecture Conference 2020, 10/23/2021 - 10/24/2021, Online Conference via Zoom
- Practicing COVID-19 Preventive Measures in the Workplace, 11/05/2021, Technical Education & Skills Development Authority, Fort Bonfacio, Taguig City
- National Certificate I - Shielded Metal Arc Welding (SMAW), 11/03/2021 - 02/14/2022, Technical Education & Skills Development Authority, TESDA Bulacan
- National Certificate II - Shielded Metal Arc Welding (SMAW), 02/15/2022 - 03/11/2022, Technical Education & Skills Development Authority, TESDA Bulacan
Timeline
Tour Escort and Pilgrimage Coordinator
Esper Travel and Tours Plaridel Branch
2023.08 - Current
Head Carpenter / Project Supervisor
ES Arte Liturgica
2021.08 - 2023.08
Shift Supervisor
Karozza Garden Resto
2020.06 - 2021.08
Branch Manager / Tour Escort and Pilgrimage Coordinator
Esper Travel and Tours Plaridel Branch
2013.10 - 2020.04
On-the-Job Trainee
Jeju Air – AVIA Corp.
2013.01 - 2013.04
Bachelor of Science in Tourism Management - undefined
Centro Escolar University
2005.06 - 2013.05
Educational Credential Assessment -
World Education Services (WES)