Summary
Overview
Work History
Education
Skills
Seminars Trainings Attended
Timeline
Generic

Bien Angelo N. Santos

Charlottetown

Summary

To be involved in an organization that maintains an excellent and satisfying workforce that can help me attain my maximum potential as an individual and as part of a team.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Tour Escort and Pilgrimage Coordinator

Esper Travel and Tours Plaridel Branch
08.2023 - Current
  • Over all tour coordinator for group tours and pilgrimages
  • Provide a pre departure briefing orientation for all the passengers where we discuss what to expect, do’s and don’ts and every essential information needed by our passengers before the trip
  • At the arrival area, making a head count and gathering the group to give instructions and itinerary for the day
  • At the hotel, making a group check in and distributing room keys with the respective room list
  • Arranging wake up calls, announcing breakfast time and assembly time
  • Assisting passengers in the event of lost or stolen luggage
  • Ensure every passenger is comfortable and having a hassle-free trip.

Head Carpenter / Project Supervisor

ES Arte Liturgica
08.2021 - 08.2023
  • In charge of initial measurement and estimation of materials to be used
  • Purchasing and ordering of raw materials used in church altars, domes, facilities and liturgical furniture such as wood, paint, varnish, and gold/silver leaf materials
  • Doing daily site visits, hands on carpentry works and supervising carpenters, painters and varnishers making sure every component is done accordingly and on schedule
  • Daily inventory and checking of equipment and supplies used in the workshop
  • Troubleshooting and relaying any errors or shortage in materials to the head project manager
  • Ensure all projects and orders are delivered on their respective deadlines in the perfect condition possible
  • Arrange delivery options for every orders and personally attending the delivery process whenever possible
  • Directly involved in the installation process of domes and altars, making sure that every component is installed safely and correctly
  • Assigned in welding and assembling metal components of the project.

Shift Supervisor

Karozza Garden Resto
06.2020 - 08.2021
  • Overseeing restaurant operations from opening to closing
  • Give instructions and delegates tasks to the team
  • Monitor and evaluate individual performance of team members and making sure tasks are carried out completely every shift
  • Arranging team’s schedule and training newly hired employees
  • Making sure everything goes smoothly from preparation to service time
  • Making sure orders are served to the customers on time
  • Stocking and inventory of supplies
  • Attends to customer inquiries and resolve complaints
  • Reports daily to the manager and owner.

Branch Manager / Tour Escort and Pilgrimage Coordinator

Esper Travel and Tours Plaridel Branch
10.2013 - 04.2020
  • Branch Manager: Overseeing all office transactions from checking flight inquiries and tailoring customized itineraries as per client’s preference
  • Meeting with different hotel and resort suppliers, as well as airline sales representatives in order to be updated with their products and services that we can offer our clients
  • Facilitation of required documents for application of tourist visa in several visa requiring countries such as USA, Canada, Australia, New Zealand, Japan, China and many more
  • Securing all legal and necessary permits needed to operate the travel agency
  • In charge of daily bank transactions and payments
  • Tour Escort and Pilgrimage Coordinator: Over all tour coordinator for group tours and pilgrimages
  • Provide a pre departure briefing orientation for all the passengers where we discuss what to expect, do’s and don’ts and every essential information needed by our passengers before the trip
  • At the arrival area, making a head count and gathering the group to give instructions and itinerary for the day
  • At the hotel, making a group check in and distributing room keys with the respective room list
  • Arranging wake up calls, announcing breakfast time and assembly time
  • Assisting passengers in the event of lost or stolen luggage
  • Ensure every passenger is comfortable and having a hassle-free trip.

On-the-Job Trainee

Jeju Air – AVIA Corp.
01.2013 - 04.2013
  • Assisting Boarding and Arriving Passengers in and out of the aircraft
  • Assisting Ground Steward in checking boarding passes
  • Assisting in the check in counter.

Education

Educational Credential Assessment -

World Education Services (WES)

Bachelor of Science in Tourism Management - undefined

Centro Escolar University
Malolos City, Bulacan
06.2005 - 05.2013

Skills

Proficient in English language

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Seminars Trainings Attended

  • Food Service Familiarization and Hotel Tour, 09/26/2007, Edsa Shangri-La, Manila
  • 7th Grand Annual Tourism Convention Hotel Famililarization Tour, 03/05/2008, Manila Hotel, Philippines
  • Abacus Functionalities for Tourism Students, 03/28/2012 - 06/01/2012, Las Palmas Tours and Travel, Mabalacat, Pampanga
  • Security Awareness Seminar, 01/2013, ICT Bldg. ( Beside NAIA 1), Parañaque City
  • The Making of a Successful Flight Attendant, 03/25/2013, Sky Aviation Learning Center. Inc., NAIA Complex, N. Aquino Ave., Pasay City, Metro Manila
  • 2nd Liturgical Architecture Conference 2020, 10/23/2021 - 10/24/2021, Online Conference via Zoom
  • Practicing COVID-19 Preventive Measures in the Workplace, 11/05/2021, Technical Education & Skills Development Authority, Fort Bonfacio, Taguig City
  • National Certificate I - Shielded Metal Arc Welding (SMAW), 11/03/2021 - 02/14/2022, Technical Education & Skills Development Authority, TESDA Bulacan
  • National Certificate II - Shielded Metal Arc Welding (SMAW), 02/15/2022 - 03/11/2022, Technical Education & Skills Development Authority, TESDA Bulacan

Timeline

Tour Escort and Pilgrimage Coordinator

Esper Travel and Tours Plaridel Branch
08.2023 - Current

Head Carpenter / Project Supervisor

ES Arte Liturgica
08.2021 - 08.2023

Shift Supervisor

Karozza Garden Resto
06.2020 - 08.2021

Branch Manager / Tour Escort and Pilgrimage Coordinator

Esper Travel and Tours Plaridel Branch
10.2013 - 04.2020

On-the-Job Trainee

Jeju Air – AVIA Corp.
01.2013 - 04.2013

Bachelor of Science in Tourism Management - undefined

Centro Escolar University
06.2005 - 05.2013

Educational Credential Assessment -

World Education Services (WES)

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Bien Angelo N. Santos