Brenda Cavero

Results-driven Manager with a proven track record of building and nurturing client relationships, driving sales growth, and overseeing successful project delivery. Skilled in managing P&L metrics to enhance profitability while developing strategic account plans aligned with client objectives. Adept at communicating effectively between clients and internal teams, addressing concerns, and providing innovative solutions to ensure customer satisfaction and loyalty.

Achievements

• Successfully secured a strategic project in 2024 for the decoupling of mass processes for mobile prepaid and postpaid sales, including defense and negotiation of the proposal. This initiative is currently in progress and will enable the customer to transform its operations, optimize process experiences, and enhance sales performance.
• I have led the contract extension for the Digital Architecture Office and the Digital Experience Lab for a leading telecommunications company in 2023, positioning the organization for the effective implementation of the new digital channel strategy for 2024 while enhancing overall architecture digital ecosystem.
• Sale of Salesforce Marketing Cloud implementation for a Telco company in 2022, to enhance the management of digital campaigns. This initiative has been instrumental in accelerating sales growth during 2023.

As a Client Solution Executive I drive client engagement and develop tailored hybrid cloud solutions. I lead the sales process, collaborate with cross-functional teams to ensure seamless delivery, and provide market insights while serving as a trusted advisor to enhance client success and drive business transformation.

Achievements

• In 2022, a leading telecommunications company in Peru faced challenges due to a lack of governance vision for architecture and data. To address this, I developed a commercial solution that established a Technology Architecture Office, enhancing the company's data and architecture governance. This initiative provided a structured approach to data asset management and ensured alignment of architectural practices with strategic objectives.
• I spearheaded the sale of the design, and development of the E-Commerce platform in 2021, which resulted in double-digit sales growth and significantly enhanced the organization's online revenue potential and customer engagement.
• I successfully secured the sale of the Open API TM Forum Project for a telco company in 2021, concentrating on the design and development of APIs based on industry best practices and standards.
• Secured the contract extension for the Agile Squads maintenance program in 2020 for a telco company, covering the B2C Portal, B2B Portal, Procurement Portal, and Public Portal. This whole initiative aimed to accelerate the introduction of new functionalities and enhance user experience.

As a Program and Project Manager, I was responsible for controlling and managing project plans, financials, communications, risks, issues, and relationships with third parties. I effectively address project change requests to ensure timely delivery and alignment with organizational goals, driving successful outcomes.

Achievements

• I spearheaded the sale, design, development and maintenance of the Public Portal for a leading financial company, achieving a 42% gross profit margin. This initiative drove a remarkable 50% increase in page views within one year.
• I led the design and development of the E-Commerce "Tienda Virtual" for a leading telecommunications company, achieving a 32% gross profit margin. This initiative significantly enhanced the company’s online presence and conversion rate.
• Successfully delivered the Watson Speech to Text portability for Spanish in collaboration with the Blue Umbrella USA factory by enhancing algorithms through our newly developed Voice UX approach, resulting in improved accuracy and a superior user experience.
• Successfully delivered the Health Claims project as part of a peruvian insurance company's Transformation Program, by implementing Business Process Management (BPM), Enterprise Content Management (ECM), mobile applications, and correspondence management solutions, effectively accelerating business operations.