Britney Roung
Graduate Studies Candidate
Nine Mile Creek
Summary
Positive and driven individual with great professional and intrapersonal skills seeking career and personal advancement through graduate studies.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Small Business Owner
Lot27 Designs
03.2022 - 03.2025
- Managed operations for small business, ensuring quality services.
- Designed business plan around implementing strong communication strategies and establishing strong customer relationships.
- Listened, communicated, and put into action plans that clients and the business decided on for their spaces.
- Helped to create user friendly spaces on a mindful budget while engaging with clients and adhering to their needs.
- Established great customer rapport through empathy and understanding of each individuals different needs for their space.
Court and Client Representative
Ministry of the Attorney General
02.2018 - 02.2020
- Transcribed court proceedings at various levels while aiding clients through the court system.
- Helped court clients ensure that they were attended to and helped to ensure that clients were in the correct court with the correct information.
- Helped clients find legal aid as well as the Canadian Mental Health Association and John Howard Society.
- Understands a vast amount of legal documents and how to properly complete each with strong attention to detail.
- Maintained confidentiality.
- Giving customer service daily to individuals navigating court systems which included being mindful of each individual's needs, emotions and worries.
Court Services Officer
Ministry of the Attorney General
09.2017 - 02.2018
- Provide support in the courtroom for the Justice of the Peace and Judge as well as other court staff and court clients.
- Ensure proper courtroom decorum.
- Able to ensure all parties are in the courtroom with the correct information while maintaining the confidentiality off all parties involved in the court proceedings.
- Accurate with documents at all times and maintained a strict level of professionalism.
- Detail-oriented while a strong understanding of legal proceedings.
- Has knowledge of office procedures when dealing with different files, documents and computer systems.
- Promoted a positive courtroom environment ensuring all clients felt supported
- Worked well with the public, identifying their needs within the court system, and helping them achieve their goals at the courthouse.
Tenant Services and Administrative Assistant
Stoney Creek Community Homes
11.2016 - 03.2017
- Provide legal administration for the department of tenant services.
- Competent in Not-for-Profit and has a thorough understanding of Social Housing and Social Housing legislation.
- Communicates well with tenants of all different ethnicities and backgrounds creating strong relationship with tenants through empathy, understanding and active listening.
- Complete all filing and data in an organized fashion ensuring confidentiality at all times.
- Attend meetings regarding tenant needs, assisted in drafting documentation, generate reports for office staff and tenants.
- Aware of socioeconomic challenges and mindfully brought that to each tenant and their needs without prejudice.
Licensed Paralegal Assistant
Parallax Paralegal Services
08.2015 - 11.2016
- Provide legal services for clients in areas such as Landlord & Tenant Board, Human Rights Law, WSIB, Provincial Offences and Small Claims Court
- Able to interpret and apply relevant legislation and regulations such as the Courts of Justice Act.
- Managed client files, completed conflict checks and maintained confidentiality.
- Dealt with various types of individuals from all different types of backgrounds with different socioeconomic challenges and was able to build strong connections with clients through empathy and understanding while remaining professional.
- Updated and entered data into many different software systems.
Executive Assistant
Parallax Paralegal Services
01.2013 - 11.2016
- Maintained all client files as well as managed the office ensuring that all tasks were completed in a timely manner
- Assisted in all tasks that were delegated and completed them in a timely, professional manner
- Conducted legal research using various internet sources such as Canlii and Lexus Nexus, created evidence briefs, interviewed clients, and did all the filing legal documents for the office
- Meeting all court deadlines timely and accurately to ensure the best possible service to the client
- Attend all meetings and kept thorough notes for drafting documentation
- Dealt with rental properties as the company was the property manager for several different clients
Education
Paralegal Program -
Conestoga College Institute of Technology And Advanced Learning
09.2012 - 01.2013
Bachelor of Arts - Political Science
McMaster University
09.2007 - 01.2011
Skills
- Case/File Management
- Interpret & Apply Legislation
- Draft and understand Legal Documents
- Computer-Based Research/Skills
- Compliant with confidentiality protocols
- Reporting effectively to superiors
- Effective communication with clients
- Mindful communicating
- Care-planning for clients
- Case management
- Active listening
- Agenda keeping
Professional Development
- Class P1 Licence, The Law Society of Upper Canada, Toronto, 08/01/15
- Paralegal Program, The Law Society of Upper Canada, 09/01/12 - 06/01/13
- Bachelor of Arts: Political Science and Human Rights, McMaster University, 09/01/07 - 06/01/11
Certification
TESOL
Timeline
TESOL
03-2025
Small Business Owner
Lot27 Designs
03.2022 - 03.2025
Court and Client Representative
Ministry of the Attorney General
02.2018 - 02.2020
Court Services Officer
Ministry of the Attorney General
09.2017 - 02.2018
Tenant Services and Administrative Assistant
Stoney Creek Community Homes
11.2016 - 03.2017
Licensed Paralegal Assistant
Parallax Paralegal Services
08.2015 - 11.2016
Executive Assistant
Parallax Paralegal Services
01.2013 - 11.2016
Paralegal Program -
Conestoga College Institute of Technology And Advanced Learning
09.2012 - 01.2013
Bachelor of Arts - Political Science
McMaster University
09.2007 - 01.2011
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