Bronislao Gilberto Segura Mejia
San Miguel
Summary
- Ambitious Operations Manager with more than 2 years of management experience in Costumer Service industry. Applies strong analytical and critical thinking skills to solve complex operational problems.
- Reliable Counselor with strong voluntary sector experience. Specialises in mentoring new volunteers and creating group and peer support opportunities to aid continuous volunteering development. Experienced in leading activities that promote growth in mental, emotional and educational areas.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Operation Supervisor
Webhelp
San Borja, Chacarillas
04.2022 - 07.2023
- Oversaw staff planning, ensuring adequate resources and capacity to meet prioritised demand.
- Introduced new onboarding and training procedures that helped increase productivity.
- Constantly met profitability targets by monitoring operational performance against agreed KPIs and promptly addressing areas for improvement.
- Provided technical assistance to eliminate errors in order management, resulting in higher customer satisfaction.
Support Mentor
Teleperformance
La Molina, Lima region
11.2021 - 04.2022
- Tracked trainee attendance and performance, intervening early in concerning issues.
- Evaluated trainees using standardised criteria to determine abilities and learning needs.
- Signposted opportunities for further learning and development.
- Advised, criticised and encouraged students to develop abilities.
- Provided in-depth feedback and constructive criticism on students' work.
Volunteer Worker
Operazione Mato Grosso
Magdalena del Mar, Lima region
03.2020 - 11.2021
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Reported dangerous incidents to mitigate further risks to health and safety of staff and service users.
- Executed community programmes aimed toward teenagers and young adults to improve health and safety culture.
- Installed roofing and guttering for large-scale developments for poor people on the Andes of Perú (Ancash).
- Refurbished Housing and Churches on the Andes of Perú (Ancash).
- Assessed building plans, requesting parts and materials required to complete work.
Administrator
Aerolineas Santander S.A.C.
San Isidro, Lima region
12.2019 - 03.2020
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Oversaw database to maintain updated records and accuracy.
- Tracked accounts payable and receivables records.
Volunteer Worker
Operazione Mato Grosso
Yauya , Ancash
07.2017 - 12.2019
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Reported dangerous incidents to mitigate further risks to health and safety of staff and service users.
- Executed community programmes aimed toward teenagers and young adults to improve health and safety culture.
Installed roofing and guttering for large-scale developments for poor people on the Andes of Perú (Ancash). - Refurbished Housing and Churches on the Andes of Perú (Ancash).
- Assessed building plans, requesting parts and materials required to complete work.
Administration Assistant
Aerolineas Santander S.A.C.
San Isidro, Lima region
07.2014 - 07.2017
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Oversaw database to maintain updated records and accuracy.
- Tracked accounts payable and receivables records.
Education
First year of Studies - Philosophy and Theology
Facultad de Teología Pontificia y Civil de Lima
Perú 03.2016 - 07.2017
Bachelor of Business Administration - Bank Administration
Cepeban
07.2012 - 07.2014
Bachelor of Science - Electronic Engineering
Technological University of Peru (UTP)
Lima 01.2009 - 12.2012
Skills
- SMART board interactive displays
- Volunteer Worker
- Excel expertise
- Operations management
- Office 365 proficient
- Customer service
- Reporting and documentation
- Motivational leadership style
Languages
English
Advanced (C1)
Italian
Advanced (C1)
Spanish
Native
Timeline
Operation Supervisor
Webhelp
04.2022 - 07.2023
Support Mentor
Teleperformance
11.2021 - 04.2022
Volunteer Worker
Operazione Mato Grosso
03.2020 - 11.2021
Administrator
Aerolineas Santander S.A.C.
12.2019 - 03.2020
Volunteer Worker
Operazione Mato Grosso
07.2017 - 12.2019
First year of Studies - Philosophy and Theology
Facultad de Teología Pontificia y Civil de Lima
03.2016 - 07.2017
Administration Assistant
Aerolineas Santander S.A.C.
07.2014 - 07.2017
Bachelor of Business Administration - Bank Administration
Cepeban
07.2012 - 07.2014
Bachelor of Science - Electronic Engineering
Technological University of Peru (UTP)
01.2009 - 12.2012
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