Bruno Felipe Toccacelli Gastiaburú

• Greeted visitors and managed front desk operations to ensure smooth guest experiences.
• Handled multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments and coordinated meeting room bookings for staff and clients.
• Processed incoming mail and packages, ensuring timely distribution to relevant personnel.
• In charge of the check in and check out process
• In charge of making all the invoices

In charge of the hotel's telephone switchboard as well as attending to guests at the reception. Perform check-in, check-out. Handle invoices, receipts, immigration records, and entries in the hotel system (ONQ), manage events, coordinate sending special services to the hotel's honorary members, as well as manage reservations for American Airlines pilots.

Build strong connections with guests on board. Promote and sell fine jewelry (precious, semi-precious, and exotic stones) and provide high-quality customer service. Maintain and organize the store in a professional manner.

Building strong connections with the guests onboard. Promoting and selling of fine Swiss watch brands, as well as John Hardy hand-crafted jewelry. In charge of hosting and speaking at all events. Maintaining and organizing of the store in a professional manner.

Explaining services offered by the company to potential clients. Handling and processing client queries.

Responsible for the planning and preparation of the events room, as well as serving guests during the events.

Selling national and international flights. Giving all necessary information for clients to make informed decisions. Handling and solving client queries.