Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Arana Romero

Bryan Arana Romero

Lima

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Representative

STAFF BOOM
Lima
06.2024 - Current
  • Manage policy coverage changes, ensuring accurate and timely updates.
  • Maintain effective communication with brokers and financial agents, providing accurate and timely information.
  • Monitored incoming emails from customers seeking support or advice.
  • Assist customers with inquiries regarding outstanding payments and payment amounts.
  • Track and follow up on required documents for policy compliance.
  • Process policy payments in the system, including verifying payment details, applying payments to the correct accounts, resolving payment issues, and confirming successful transactions with customers.

Bilingual Customer Service Representative

CONCENTRIX
Lima
08.2023 - 05.2024
  • Assist customers with the status of their transaction, ensuring it reaches the destination bank effectively through calls and chats.
  • In charge of communication via email and phone with the associated banks that we have to make the transaction effective
  • Mentor position helping associates with important information and through knowledge of tools and processes, also sharing best practices for handling difficult customer interactions, fostering a supportive work environment.
  • Utilized CRM software efficiently to maintain up-to-date customer records and track interactions, ensuring seamless continuity of service

Bilingual Customer Service Associate

CAREMAX
Lima
05.2022 - 07.2023
  • Coordinated and scheduled patient appointments with physicians and other healthcare providers.
  • Contacted referring physicians offices as needed to obtain additional information about referred patients' needs.
  • Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
  • Performed follow-up calls after each appointment to ensure satisfaction with services provided.

Education

Business Administration And Management

Peruvian University of Applied Sciences
Primavera Avenue 2390, Monterrico
03-2024

Professional Public Speaking,Radio Anouncement
Peruvian Institude Of Human Relations And Oratory
02-2022

English C1
Britanico
07-2020

Skills

  • Bilingual communication
  • Policy management
  • Attention to detail
  • Effective communication
  • Call center experience
  • English C1
  • Appointment scheduling
  • Mentoring associates
  • Team collaboration
  • Writing down formal emails to banks
  • Multitasking and organization
  • Problem-solving skills
  • Excel
  • Good command of technological tools, CRM, and Salesforce
  • Leadership
  • Multitasking
  • Analytical thinking
  • Regulatory compliance

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Bilingual Customer Service Representative

STAFF BOOM
06.2024 - Current

Bilingual Customer Service Representative

CONCENTRIX
08.2023 - 05.2024

Bilingual Customer Service Associate

CAREMAX
05.2022 - 07.2023

Business Administration And Management

Peruvian University of Applied Sciences

Professional Public Speaking,Radio Anouncement

English C1

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Bryan Arana Romero