Juan Huamancusi

Management of IT Services (Telephony, Infrastructure,

Applications, etc)

Management of purchase and renewal of IT assets and licenses

Management monitoring and updating of Asset Inventory IT.

Management of registration and deletion of IT assets

Administration of File Servers, Active Directory, Printing and

Backup.

Virtual Server Administration (vCenter)

Monitoring and Maintenance of Data Center communication equipment

Administration and approval of the Wifi network

Monitoring and maintenance of the wired network

Registration and cancellation of SAP-BO accounts

Assignment of SAP-BO Licenses and Roles

Office 365 Platform Administration

Office 365 License Management

Filed Online and local Mailbox

Registration and cancellation of email accounts

Customer service and attention, complying with SLAs

Generation of Requirements and monitoring of the Order for delivery to the supplier.

Coordination and monitoring of suppliers for the dispatch of the

OC sent.

Provide order confirmation so that the supplier can invoice.

Monitoring and supply of supplies (toner and paper) for

Main Office and Project printers.

Monitoring print counters for your monthly billing

Support of applications and tools for use in the Laboratory

Geochemistry and administrative area.

Preparation and assignment of equipment according to user profile Task and deadline management.

Control and monitoring of budgets and expenses.

Teamwork to facilitate the achievement of objectives.

Documentation and file management.

Maintenance of database and records.

Preparation of data reports and reports establishing

conclusions and recommendations.

Collaboration with the different departments of the company.

Constant updating of knowledge necessary for the position.

Resolution of user complaints about software problems and

hardware.

Support in the definition of computer security policies.

Monitoring of Services and Customer Data

Windows Server Monitoring (Resource Capacity)

Accompaniment according to the client's request in Remote Hands and

Remote Smart Hands.

Patching of the Operating System after planning with the client

Antivirus patching on Windows Servers after planning with

the client.

Snapshot generation prior to performing a task.

Backup Administration in IBM, HP, Oracle Libraries using the

NetBackup and Veeam Backup tool

Changing Backup Tapes in IBM, HP, Oracle and Veeam Libraries

Backup.

Preparation of reports and reports.

Telephone support and management of the company's email.

Coordination and planning of meetings.

Resolution of problems and attention to incidents.

Control and monitoring of information.

Task and deadline management.

Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.

IT Service Management

IT Asset Management

Third Party Management (suppliers)

Monitoring and supply of supplies for printers

Main Office in coordination with the Administration area.

Registration, monitoring and updating of access cards through

of the Access control system.

Print Server Administration.

Active Directory Administration.

File Server Administration

Veeam Backup Server Administration (Bk FileServer)

Diagnosis and resolution of problems or failures in equipment and systems.

Management and control of the support ticket attention system.

Periodic performance of security reviews on systems

Corrective and preventive maintenance tasks on equipment

the company.

Control and updating of equipment and accessory inventories

hardware.

Effective fulfillment of assigned tasks.

Control and monitoring of information.

Resolution of problems and attention to incidents in a timely manner

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility.

Proven ability to learn quickly and adapt to new situations.

Worked well in a team setting, providing support and guidance.

· In-person and remote technical support to the Main Office user and different projects.

• Support in the tasks assigned by the platform area

a) Registration of users by entering Active Directory and Ms Office365

b) User termination due to termination in Active Directory and Ms Office365

c) Updating user data due to changes in position and/or

project in Active Directory

d) Creation of Distribution Groups

e) Administration of access to the Candy DB (Budget software)

f) Print Server Administration

g) Web page release management through the console

Antivirus and/or firewall (Internet service operator)

· Administration, assignment and release management, transfer and renewal of Licensed Software licenses, from the console

administration:

a) Autodesk; Civil 3D, AutoCAD, etc.

b) Adobe; Adobe Acrobat, Cloud, Photoshop, Illustrator, etc.

c) Spring P6; Software and Budgets

d) Minesight; Geology Software

e) Candy; Budget Software

· Evaluation of technological equipment and supplies for purchase, upon request from the Main Office and SAP System Projects:

a) Generation of Solped in SAP.

b) Registration of new equipment and supplies for your code creation material in Code System.

c) Generate HES/Income for the product and/or service delivered in SAP.

d) Quote management of technological equipment and supplies.

• Service Management:

a) Corrective and preventive equipment maintenance service

technological.

b) Data communications equipment implementation service

Center.

c) Network point installation service, for the start of projects or

additional

d) Guarantee management of technological equipment and supplies, with

supplier and brand of the product.

Monitoring and supply of supplies for printers

Main Office and Projects.

Registration, monitoring and updating of access cards through

of the Access control system.

• Monitoring the proper functioning of the equipment

• Technical support to users on site and remotely.

• Management and control of the support ticket attention system.

Diagnosis and resolution of problems or failures in equipment and systems.

• Configuration and enablement of programs and user accounts.

• Escalation of cases that need specialized attention.

Corrective and preventive maintenance tasks on equipment

the company.

•Control and updating of inventories of equipment and accessories hardware.

• Periodic performance of security reviews on systems.

• Installation and configuration of peripheral equipment and accessories.

• Registration in the system and monitoring of cases attended.

Ability to maintain flexible schedules and respond to

emergencies outside of work hours and on weekends

timely.

•In charge of ensuring continuous availability of infrastructure

through good planning and implementation.

•Ability to analyze complex problems with projects

servers and work with large companies and applications

essential business.

•Implementation, development and testing in the

installation and updating of file servers.

• Preparation of orders for shipment.

• Attention to customer problems and queries.

• Telephone answering and management of the company's email.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

Provide resolution of incidents reported by users in a manner

in person by completing the online documentation through the system of ticket, ensuring that the response time of the solution is adjustment to what was agreed with the client.

Provide support for tasks assigned by the IT area remotely

to users who are in different projects, whether local or

outside the country (Panama and Colombia)

•Respond to different requests by users, these being

software installation

• Configuration of these providing the necessary information

· Delivery of equipment to new users by configuring

the base applications and with the necessary access, as well

generating the Change Order for the update

• Registration of the goods to the corresponding Cost

Center Corporate email configuration on the users' computer

creating a file

· PST on local computer and adding to MS Outlook for administration

of your information without having the need to purge

same

• Print-Server implementation in coordination with IT

· Configuring company printers on employees' computers

users by IP address as well as by the Print-Server activating

the respective options for controlling impressions per user

in coordination with the printer service provider

•Verify the correct operation of the company's printers

keeping track of the status of supplies through a report

periodically generated

•Thus providing exact information on supplies used to the area

involved

•Register each user's email account in the address book

printer addresses to scan via email

•Installing Software on the user's computer by reviewing the “List

of Authorized Software” according to the determination of the IT area either

Free Software, Standard Software

• Licensed Software

· Preparation of manuals and guides for installation, configuration and

operation of software acquired by the company for its

dissemination to the areas involved

• Enhanced system performance by identifying and resolving technical issues promptly.
• Streamlined IT processes for increased efficiency and reduced downtime.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Optimized network infrastructure, resulting in improved connectivity and user satisfaction.