Camila Leon Protto
Customer Service
Lima,LMA
Summary
Dynamic professional with a proven track record in enhancing customer experiences and sales outcomes, notably at Dufry Cruise Services. Expert in upselling and promotional support, coupled with exceptional teamwork and collaboration skills. Achieved significant improvements in client service satisfaction and retail operations efficiency. Skilled in inventory control and adept at fostering positive, professional customer interactions.
Overview
11
11
years of professional experience
Work History
Sales Associate and Jewelry Specialist
Dufry Cruise Services
04.2024 - 12.2025
- Respects and understands others and shows multicultural awareness
- Passionate about the guest experience and the hospitality and retail industry
- Able to remain calm and perform well in busy, stressful situations in a constantly changing retail environment
- Able to retain a large volume of information to answer questions about all products
- Has an open mind to new ideas
- Possesses organizational and teamwork skills
- Possesses exceptional guest relationships and creative ideas when creating a special experience or moment for the guest
- Commitment to exemplifying integrity and professional business standards
- Proficient knowledge of Microsoft applications and POS software
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate and Jewelry Specialist
Dufry Cruise Services
06.2023 - 02.2024
- Respects and understands others and shows multicultural awareness
- Passionate about the guest experience and the hospitality and retail industry
- Able to remain calm and perform well in busy, stressful situations in a constantly changing retail environment
- Able to retain a large volume of information to answer questions about all products
- Has an open mind to new ideas
- Possesses organizational and teamwork skills
- Possesses exceptional guest relationships and creative ideas when creating a special experience or moment for the guest
- Commitment to exemplifying integrity and professional business standards
- Proficient knowledge of Microsoft applications and POS software
- Processed credit card transactions quickly and securely.
- Maintained knowledge of sales and promotions, return policies and security practices.
Airport Staff
Saasa
01.2020 - 12.2023
- Meet customers to make your services and sales of upgrades more effective
- Carry out the assigned traffic service support activities to serve the customer from the reception of the flight to the departure lounge
- Responsible for executing the tasks assigned by the Passenger Service Supervisor, according to the assigned area
- Responsible for receiving passengers, issuing tickets and boarding passes, and carrying out the review of all necessary travel documentation
- Provide assistance to passengers with special requirements, in order to provide a quality service
- Carry out the corresponding billing and labeling of the luggage of the passengers served at the Counter, in order to comply with the established procedures
- Audited company's legal documents to verify compliant policies and procedures.
- Participated in staff training sessions, acquiring new skills and knowledge.
- Prepared invoices for payment processing according to established guidelines.
- Maintained positive working relationship with fellow staff and management.
Shore Ex Staff
Royal Caribbean Cruise Lines
01.2023 - 06.2023
- Promotes, explains and sells shore excursion tours and packages to guests onboard the vessels by performing the below essential duties and responsibilities
- Provides guest services about tour sales, refunds, complaints, and general port and ship information
- Answer questions about the different tourist packages
- Promote the tours, and seek to boost sales when one is made
- Processing and resolution of complaints or refunds
- Use a computer system to create reports periodically
- Help train new members of the Staff
- Monitor and evaluate the Tour Staff
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Participated in the planning of special events and promotions for the organization.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
Airport Staff
Talma
01.2017 - 12.2020
- Meet customers to make your services and sales of upgrades more effective
- Carry out the assigned traffic service support activities to serve the customer from the reception of the flight to the departure lounge
- Responsible for executing the tasks assigned by the Passenger Service Supervisor, according to the assigned area
- Responsible for receiving passengers, issuing tickets and boarding passes, and carrying out the review of all necessary travel documentation
- Provide assistance to passengers with special requirements, in order to provide a quality service
- Carry out the corresponding billing and labeling of the luggage of the passengers served at the Counter, in order to comply with the established procedures
Insurance Broker Agent
Insurance Broker Agency - Fiorella Protto
01.2015 - 12.2016
- Company Overview: Insurance Broker differentiated in giving proper advice and personalized attention
- Pre-professional Intern - Sales Area:
- Enter documentary processing of all vehicle and health policies
- Periodic review of sales budget control
- Issuance of vehicle policies to fixed and external clients: life, auto and health
- Control the sale of products on a weekly basis
- Insurance Broker differentiated in giving proper advice and personalized attention
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Coordinated with wholesalers to develop insurance awareness and selling skills.
- Promoted agency products to customers in person, by telephone and in writing.
Education
GED -
Instituto An Ignacio De Loyola
Lima12-2021
GED -
Universidad Peruana De Ciencias Aplicadas
Lima12-2016
High School Diploma -
Liceo Naval Almirante Guise
Lima12-2013
Skills
- Teamwork
- Upselling
- Product promotions
- Promotional support
- Service oriented
- Customer service
- Client service
- Teamwork and collaboration
- Inventory control
- Retail store operations
- Positive and professional
- B2B sales and customer service
- Verbal and written communication
Additional Information
VISA C1D, STCW TRAINING/CERTIFICATE, ITALIAN PASSPORT, SEMN BOOK, VISA B1/B2
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
German
Beginner
A1
Italian
Beginner
A1
Adiccional Information
- Peruvian Passport
- Italian Passport
- Stcw certificate
- Customer Service Certificate
- Knowledge of nutrition and diet
- Knowledge (Word, Excel and Power Point)
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsTimeline
Sales Associate and Jewelry Specialist
Dufry Cruise Services
04.2024 - 12.2025
Sales Associate and Jewelry Specialist
Dufry Cruise Services
06.2023 - 02.2024
Shore Ex Staff
Royal Caribbean Cruise Lines
01.2023 - 06.2023
Airport Staff
Saasa
01.2020 - 12.2023
Airport Staff
Talma
01.2017 - 12.2020
Insurance Broker Agent
Insurance Broker Agency - Fiorella Protto
01.2015 - 12.2016
GED -
Instituto An Ignacio De Loyola
GED -
Universidad Peruana De Ciencias Aplicadas
High School Diploma -
Liceo Naval Almirante Guise
Similar Profiles
Stephen LeoStephen Leo
Presentation Specialist at Onboard Media (Carnival Cruise Line)Presentation Specialist at Onboard Media (Carnival Cruise Line)
Ana Clara CrivelariAna Clara Crivelari
Retail sales associate at Dufry / Norwegian Cruise LineRetail sales associate at Dufry / Norwegian Cruise Line
Edigai WanieEdigai Wanie
Financial Accountant at Dufry Financial Services B.vFinancial Accountant at Dufry Financial Services B.v