Camila Claudia Cristina Flores Alvarez
Lima
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager of Customer Service
Sanabria and Associates
Lima
02.2023 - Current
- Managed and coached teams of up to 12 individuals on audit projects.
- Researched and implemented best practices to improve audit results.
- Prepared detailed reports summarizing audit findings for senior management review.
- Wrote reports, authored papers and organized supporting documentation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Customer Service Representative
Sanabria and Associates
Lima
02.2022 - 09.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved customer service wait times to mitigate complaints.
English Teacher
Tutor
Lima
01.2020 - 03.2020
- Adapted teaching methods based on each student's unique needs and abilities.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Identified students' level of reading difficulty to provide appropriate reinforcement.
- Provided individualized instruction for struggling students.
Education
Bachelor of Translation And Interpretation - Language Interpretation And Translation
Lima Institute of Techincal Studies
12.2021
High School Diploma -
Abilia Ocampo
12.2016
Skills
- Performance Improvement
- Leadership
- Audit Management
- Interpersonal skills
- Adaptability
- Customer Relations
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Timeline
Manager of Customer Service
Sanabria and Associates
02.2023 - Current
Customer Service Representative
Sanabria and Associates
02.2022 - 09.2022
English Teacher
Tutor
01.2020 - 03.2020
Bachelor of Translation And Interpretation - Language Interpretation And Translation
Lima Institute of Techincal Studies
High School Diploma -
Abilia Ocampo
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