Carla Gal´Lino
Miami
Summary
Hardworking and passionate job seeker. Detail-oriented and dedicated teamplayer, with strong leadership skills and extensive experience in immigration and visa related matters. Offering exceptional customer service and communication skills and network resources. Well-versed in assisting with immigration law cases.
Overview
24
24
years of professional experience
Work History
Supervisory Fraud Prevention Investigator
U.S. Department Of State
12.2019 - Current
- Plan, conduct and guide complex investigations requested by adjudicators of immigrant and non-immigrant visas as well as US passport and US citizenship applications
- Collected information pertaining to applicants relationships, applicant´s criminal background, possible sham marriages and false claims of US citizenship.
- Interpret Peruvian and Immigration law.
- Interview visa applicants and witnesses.
- Identify fraud trends allowing for proactive measures to be taken against future threats.
- Prepare investigative reports using consular systems.
- Provide training in Fraud prevention, Security features of US travel documents, Impostors, Passenger assessment, Travel documents required to enter the United States, Signatures analysis, Peruvian Context Overview (education, socio-economic, employment), Peruvian civil registration system.
- Develop and maintain constructive relations with high and mid-level Peruvian government officials (Prosecutors, National Police, Immigrations, Judiciary, Civil Registries, National Identity Registry staff) as well as airlines personnel, Peruvian customs staff, Foreign affairs officials, lawyers, etc.
- Supervise three local investigators.
- Prepare the annual work and development plan for the local staff.
- Organize and distribute the work, creating portfolios and assigning tasks.
- Performed employees evaluation reports for my team.
- Managed time & attendance for my team.
- Draft correspondence to Peruvian Courts, Civil Registries, Hospitals, among others, to request or confirm information as needed to complete the investigations.
- Collected ink fingerprints for consular applicants and on behalf of USCIS.
- Supported the DNA collection portfolio owner for the consular section and on behalf of USCIS at post.
- Budget management.
USCIS Investigator
Department Of Homeland Security, USCIS
06.2013 - 12.2019
- Conducted investigations and verifications for Immigration benefits applications for USCIS and other cases for other DHS components as needed.
- Performed site visits.
- Conducted interviews to applicants and witnesses.
- Prepared exhaustive reports of complicated and convoluted situations and legal complexities.
- Served as liaison for DOS-consular offices within jurisdiction in immigration matters.
- Served as liaison with high and mid-level Peruvian government officials, OIM, airlines and others.
- Provided assistance to USCIS customers in both person and in writing.
- Processed several USCIS applications such as refugee asylee derivatives petitions, family petitions, parole requests, among others.
- Developed and delivered training/outreach regarding
travel documents, impostors, behavior analysis, to
US and local officials, airlines, security
providers,etc. - Collected biometrics, including electronic and ink fingerprints required for USCIS applications.
- Handled and witnessed DNA collection for USCIS at post.
Fraud Investigator Specialist
US Department Of State
12.2008 - 05.2013
- Planned and conducted complex investigations
both independently as FPU and as part of
multiagencies investigative operations along with RSO,
Peruvian Police, DHS and Peruvian Immigration. - Investigated cases involving child smuggling and
trafficking, criminal background, sham marriages
and false claims of US citizenship. - Evaluated facts and interpreted law.
- Interviewed applicants and witnesses.
- Prepared reports on findings in a conclusive, timely and concise manner.
- Served as liaison with high and mid-level Peruvian government officials (Prosecutors, PNP, Immigration, National Civil Registry, etc), airlines and others.
- Developed and delivered fraud prevention training, using software skills, to officials within US and Peru government, airline staff, Peruvian immigration inspectors, etc, in fraud prevention related matters.
Non-Immigrant Visa Assistant
US Department Of State
06.2005 - 12.2008
- Responsible for all the incoming and outgoing
correspondence of the Non-immigrant Visa (NIV) Unit. - Served as back-up to the NIV Senior Consular Supervisor.
- Performed a broad range of visa services.
- Supervised and gave technical guidance to 7 locally employed staff.
- Provided exceptional support to applicants experiencing difficulties, resolving issues quickly and professionally.
- Communicated with people from various cultures and backgrounds on application process.
- Maintained strict confidentiality of client data, ensuring compliance with data protection regulations and State Department policies.
Non-Immigrant Visa Consular Clerk
US Department Of State
10.2002 - 06.2005
- Performed intake and data entry of visa applications.
- Printed, pasted and electronically read issued visas.
- Provided information to Non-Immigrant visa customers by phone in both Spanish and English.
- Received, processed and drafted replies to customers, as well as official and congressional correspondence.
- Handled large amounts of visa applications working under stressful and difficult situations.
- Collected INK fingerprints as needed.
Consular Diversity and Immigrant Visa Clerk
US Department Of State
01.2001 - 10.2002
- Performed the prescreening of Immigrant and Diversity visa applications.
- Prepared and reviewed cases for the adjudicator´s interview.
- Reviewed forms and provided information to Immigrant and Diversity Visa customers in person, writing and
by phone. - Permanently assigned as the Immigrant Visa Section cashier.
- Filed and organized the unit files,
Peruvian Paso Horse National Registry Assistant
Peruvian Paso Horse National Registry
01.2000 - 12.2000
- Managed the database of the Peruvian Paso
Horse population. - Researched and managed matters of local, regional and national significance.
- Provided technical support to the registry and horse
breeders. - While working in the registry, based on color genetics, I discovered and reported fraudulent registrations . This led to blood DNA collections that I started performing myself and that now are part of the regular process for registration.
Education
Bachelor of Science - Zootechnical Engineering
National Agrarian University
Lima, Peru07.2000
High School Diploma -
Mater Admirabilis - Women English School
Lima, Peru12.1990
Skills
- Strong ethics
- Sound judgment
- Excellent customer service
- Excellent time management skills
- Strong interpersonal skills, teamwork, communication
- Great at managing up
- Exceptional organizational skills, detail-oriented
- Proficiency in MS Office - Word, Outlook, Excel , Power Point
- Knowledge of legal terminology; ability to analyze legal documents
- Researching and reporting skills
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude
- Ability to handle multiple projects simultaneously with a high degree of accuracy
Languages
Spanish
Native language
English
Proficient
C2
Italian
Elementary
A2
Timeline
Supervisory Fraud Prevention Investigator
U.S. Department Of State
12.2019 - Current
USCIS Investigator
Department Of Homeland Security, USCIS
06.2013 - 12.2019
Fraud Investigator Specialist
US Department Of State
12.2008 - 05.2013
Non-Immigrant Visa Assistant
US Department Of State
06.2005 - 12.2008
Non-Immigrant Visa Consular Clerk
US Department Of State
10.2002 - 06.2005
Consular Diversity and Immigrant Visa Clerk
US Department Of State
01.2001 - 10.2002
Peruvian Paso Horse National Registry Assistant
Peruvian Paso Horse National Registry
01.2000 - 12.2000
Bachelor of Science - Zootechnical Engineering
National Agrarian University
High School Diploma -
Mater Admirabilis - Women English School
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