Carlania Colfer Chacon

Assist the Vice President of Academic Affairs:

• Assisting with collection and research of accreditation documentation
• Coordinating, attending, compiling minutes, and attending meetings and academic events
• Running routine reports such as daily Population Report using the Anthology and CampusNexus softwares.
• Answered a high volume of phone calls and email inquiries.
• Daily office maintenance such as office supplies, staff schedules, personnel, and faculty files
• Assisting with different projects such as setting up credentialing matrix using Excel, SharePoint, Google docs.

Assist the Faculty Curriculum Developer Director:

• Daily use of the student’s portal – Blackboard administrator tools in order to: edit, clean up, fix, and review courses before they were deployed to the upcoming academic start.
• The initial point of contact with program directors and instructors to coordinate the review of courses and create development shells to enroll instructors and program directors for its review.
• Constantly communicating with program directors and instructors to know the latest updates on current/future course reviews.
• Create/update syllabus templates, align assignments, discussions, and grade center to ensure grading adds up, and ensure each master shell contains its corresponding SEC (student evaluation of course) link.
• Organization, coordination, and communication skills by keeping track of daily tasks and due dates in the calendar to ensure courses are ready 2 weeks before the deployment date.
• Close attention to detail reviewing/fixing courses after instructors/faculty/program directors turn in their updated shells, and proceeding to copy the courses to the six campuses’ masters shells using the correct node/code for 4 or 8-week courses.

• Provide exceptional customer service by assisting guests’ inquiries and requests at the store, engaging with customers, and assisting with consultations on different products.
• Assist customers by phone, answer calls related to the department, and transfer calls to different departments. Assist customers in Spanish.
• Developing and applying selling skills, ability to provide recommendations based on knowledge of products carried in the store
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.
• Maintaining grocery floor and displays, front-facing, checking codes, and assisting supervisors in routine inventories.
• Constantly communicating with my team and within other departments to provide the best possible customer experience.
• Signage and pricing accuracy
• Following health and sanitation procedures
• Adapt to different store departments: frozen, dairy, beverage, dry grocery
• Maintaining professionalism to solve problems in a fast-paced environment.
• Time management: being able to comply with projects and tasks on time.
• Trusted employee and reliable

• Assist customers with inquiries and requests at the store, engage with customers, assist consultations on different products, and answer calls related to the department.
• Just-in-time items placements, receiving orders, and accurate counting of items in load trucks.
• Unloaded produce items from trucks, broke down pallets, loaded flats with proper produce items for placement on the produce floor, and checked produce on display for quality.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Adapting to different store departments such as frozen, dairy, beverage, and dry grocery.
• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Maintaining professionalism to solve problems in a fast-paced environment.
• Time management: being able to comply with projects and tasks on time.
• Trusted employee of the store managers, punctual and available for callouts.

• In charge of assisting clients directly through email, phone, or in person.
• Reviewing, writing, and analyzing leases, contracts, records, and legal documentation.
• In charge of setting up meetings with clients and following up with them regarding the status of their documentation or submissions.
• Requesting documents, permits, and documentation from governmental entities such as OSINERGMIN, and SUNARP.
• Requesting permits from district government entities for internet installation purposes.
• Constant review of legislation changes and give weekly presentations to direct supervisors.
• Keeping records of personal information and legal documentation from clients and from the company.

• In charge of assisting clients directly through email, phone, or in person.
• Reviewing, writing, and analyzing leases, contracts, records, and legal documentation.
• In charge of setting up meetings with clients and following up with them regarding the status of their documentation or submissions.
• Assisting by filing, requesting, and requiring documents and legal documentation from different government entities such as SUNARP, and INDECOPI.
• Excellent communication skills, both verbal and written.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.