Carlos Aguilar Ojeda

Organization of over 2,700 collaborators, with 1,000 active doctors in 3 private hospitals (more than 700 beds) whit revenues for FY24 of over US$ 275 million, and an EBITDA margin of over US$ 102 million.

• Created a positive work culture, resulting in increased employee satisfaction and retention rates (over 80% in work environment) and developed a high-performance executive team for improved productivity and efficiency.
• Amplified customer satisfaction and loyalty through introduction of customer-centric service model, Improvement the NPS indicator achieving 85% (annual cumulative), and +11pp in the weighted quality indicators (QPS) compared to FY23.
• Targeted technological improvements, reducing waste and bottlenecks in businesses, through the implementation of digital tools and artificial intelligence, in operational and financial fronts (SAP), quality management (Qualtrics and Almera), core health services (SAP-Commons MS), and sales.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls. Implementation the SOX controls required by the New York Stock Exchange.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts whit the union.
• Established new revenue streams by identifying market opportunities and launching innovative products or services, for example the oncological protection program (OncoMexico).
• Achieved company growth by implementing strategic plans and streamlining operations, increasing EBITDA + 7% (FY 2023 de 33.9% a FY 2024 de 37.1%).

Responsible for the operation of the Lima Network, including the Delgado Clinic with more than 180 beds, and before that, for the rest of country network, including 5 cities whit 8 facilities with more than 200 beds.

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process. achieving increased the NPS by more than +10pp in the main operations of the network.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction, improvement of workplace climate by +10pp in the employee satisfaction index from 71 to 81 points
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals achieved Increase the revenues by 12% and EBITDA by 9%, optimizing operational costs and executed efficiency plans.
• Implementation of new channels and service models for international patients, patients with complex cases (second opinion), development of the B2B channel.
• Strengthened relationships with doctors, developing new models to relationships.

Developed more than 300,000 m² of high-complexity hospital infrastructure projects under both Greenfield and Brownfield models In Mexico, Colombia and Perú. These include iconic hospitals around Latam (Delgado and Chiclayo in Perú and “Del Sur” in Medellín, and OCA overhauling in Mexico).

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Established effective communication among team members for enhanced collaboration and successful project completion. and coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Developed an effective relationship with all stakeholders.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness. Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Maintained compliance with industry standards and regulations, conducted regular audits and updates to project practices and on other hand, obtained specific certifications (environment LEED, quality and de healthcare standards ACI).
• Reactivation of the Trecca Tower (management until Dec23) project - PPP (Public, Private, Partnership) with Essalud, through adequate coordination with the Ministry of Economy and Finance (MEF) and the participation of the General Comptroller of the Republic (CGR).
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.

• Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
• Managed cross-functional teams to successfully execute CRM initiatives, ensuring seamless collaboration between departments.
• Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
• Identified opportunities for upselling and cross-selling by analyzing existing customer data, leading to increased average transaction value.

• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.

Development of a new format for bank office services, with new processes, services, and hours of operation.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.