Carlos Montanez
Lima
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Overview
10
10
years of professional experience
Work History
Medical Interpreter
Language Line Solutions
Lima, Peru
01.2024 - 12.2024
- Facilitated communication between medical staff and patients with limited English proficiency.
- Monitored interpreter performance to ensure accuracy and consistency of translations.
- Compiled technical, legal or medical terminology and information used in translations.
Customer Service Representative
Vrbo and Airbnb
Lima, Peru
01.2021 - 12.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Learned how to troubleshoot basic technical issues, CRM and Salesforce were tools that were used daily.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
English Teacher
Fluent English
Beijing, China
01.2015 - 12.2020
- Maintained accurate records of student progress throughout the school year.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Explored different approaches to help students improve their reading comprehension skills.
- Used online resources to complement traditional course materials and aid in student learning.
Education
Bachelor of Arts - Education
Beijing Foreign Studies
Beijing China06-2018
Skills
- Problem-solving skills
- Assessment and evaluation
- English fluency
- Fluent bilingualism
- Note-taking techniques
- Stress management
- Terminology management
- Scheduling
- Multi-line phone talent
- Active listening
Languages
Spanish
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Intermediate (B1)
B1
Timeline
Medical Interpreter
Language Line Solutions
01.2024 - 12.2024
Customer Service Representative
Vrbo and Airbnb
01.2021 - 12.2023
English Teacher
Fluent English
01.2015 - 12.2020
Bachelor of Arts - Education
Beijing Foreign Studies
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