Datos destacados
4
4
Años de experiencia profesional
Experiencia
Legal Data Entry
Solvo Global - Pryor Cashman LLP
Lima
02.2025 - 08.2025
- Review, verify, and update legal documents and client data in the firm’s internal platform with high accuracy.
- Ensure information integrity and consistency across systems, maintaining impeccable attention to detail.
- Handle sensitive and confidential legal data with strict adherence to privacy and security protocols.
- Support case management processes by maintaining up-to-date records critical to ongoing legal matters.
Prosecutorial Assistant - Internship
National Public Prosecutor’s Office of Peru - Ministerio Publico Fiscalia de la Nacion del Perú
Lima
04.2024 - 02.2025
- Drafted legal documents such as rulings, orders, requests, and official letters required by the prosecutor in charge.
- Entered and updated case information in the internal system. Organized, indexed, and classified case files and annexes.
- Supported on-call prosecutorial duties and other tasks as assigned by the prosecutor.
- Assisted in drafting minutes and maintained the prosecutor’s agenda and organize and numbered case files and annex documents.
- Assisted the public by providing updates on case file status.
- Received, classified, and logged all incoming documents, reporting directly to the prosecutor.
Support Specialist
Yango
Lima
04.2023 - 04.2024
- Provide solutions to the problems that agents may have; Obtaining an efficiency of 95% closing open cases.
- Provide a solution in a professional manner demonstrating an empathetic behavior; Achieving a CSAT of 4.7 throughout my management (being evaluated from 1 to 5).
- Among other functions; Attend customer requests and concerns, Work as a team identifying the needs of the agents, Guide the agents throughout their management to reach a solution to their problems, Prepare reports for any abnormal situation, and refer them to a protocol form to the corresponding department.
Customer Support Representative
Webhelp - Philips Lighting
Lima
09.2021 - 04.2022
- Provide a post-sales solution and follow-up to the customer, ensuring their loyalty to the company; Obtaining a CSAT of 4.8 (being evaluated from 1 to 5) and an NPS of 9 (being evaluated from 1 to 10).
- Prioritize correct accuracy both on calls and responding to emails and tickets in terms of grammar and spelling; Achieving an accuracy of 98% (with the minimum accepted being 85%).
- Among other duties, Provide post-sales support for Philips Lightning technology products sold, verify the integrity of the products sold, and follow up on supported tickets. Additionally, prioritize the correct use of the English language when responding to clients professionally.
Formación
Law -
01.2019 - /2025
Twelfth Term
English - Advance English
01.2016 - /2020
Advance 12 Advanced Reading & Writing 3
French -
06.2025 -
Enfatiza tus habilidades clave
- Advanced Computer Skills
- Proficient in Microsoft Office (Word and Excel)
- CRM proficiency (Zendesk, Dealcloud, Salesforce, etc)
- English and Spanish proficiency
- Ability to work under pressure
- Proficient in Google Workspace tools (Gmail, Docs, Sheets, Forms)
- Ability to manage multiple tasks while maintaining attention to detail
- Over 3 years of experience working with established US-based companies
Idiomas
Español
Idioma nativo
Inglés
Avanzado
C1
Francés
Básico
A2
Cronología
- Alliance Française - French,
06.2025 -
Legal Data Entry - Solvo Global - Pryor Cashman LLP
02.2025 - 08.2025
Prosecutorial Assistant - Internship - National Public Prosecutor’s Office of Peru - Ministerio Publico Fiscalia de la Nacion del Perú
04.2024 - 02.2025
Support Specialist - Yango
04.2023 - 04.2024
Customer Support Representative - Webhelp - Philips Lighting
09.2021 - 04.2022
- Universidad Privada Del Norte - Law,
01.2019 - /2025
- Instituto Cultural Peruano Norteamericano - English, Advance English
01.2016 - /2020
Perfiles similares
MATTHEW S. SCARALLOMATTHEW S. SCARALLO
Docket Clerk en Pryor Cashman LLPDocket Clerk en Pryor Cashman LLP
Milagros LopezMilagros Lopez
Managing Clerk en Pryor Cashman LLPManaging Clerk en Pryor Cashman LLP
Lessley RolonLessley Rolon
Legal Receptionist en Pryor CashmanLegal Receptionist en Pryor Cashman
Alejandro BáezAlejandro Báez
Legal Data Entry en Agencia Nacional de Tierras – ANTLegal Data Entry en Agencia Nacional de Tierras – ANT
Taylor GeigerTaylor Geiger
Legal Data Entry en Lexis Nexis Risk SolutionsLegal Data Entry en Lexis Nexis Risk Solutions