Carlos Eduardo Balcazar Peralta
Lima
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cloud Operations Engineer
Globant
07.2022 - 06.2023
- Worked with software engineers to define, build and maintain cloud infrastructure.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Coordinated deployments of new software, feature updates and fixes.
- Reviewed existing systems and made recommendations for improvements.
- Achievements - I was able to deliver high-quality apps more efficiently, with faster release cycles, improved reliability, and enhanced collaboration among development teams with devops best practices.
Cloud Support Engineer
HCL Technologies
08.2021 - 07.2022
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Reviewed existing systems and made recommendations for improvements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Achievements - I was involved in an initiative about an internal AI chat assistant developed by an external team. I designed the way answers should be replied in several situations for my region (Peru) using Power Automate. The workflow was presented to my superior as additional information to be added to the ongoing project.
Cloud Infrastructure Engineer
Seidor Technologies
08.2018 - 08.2021
- Identified, analyzed and resolved infrastructure vulnerabilities issues in cloud environments (AWS, Azure, Huawei).
- Worked with the Delivery Cloud team to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Used metrics to monitor application and infrastructure performance.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Achievements - For backup purposes I was involved in a project to store important SAP files in the Cloud from different clients with different accounts. We used AWS (S3) for storing data safely. Scripts in EC2 instances were created to send data from OS (Linux, Windows Server) to S3. The project was completed in its 100%.
Service Desk Supervisor
Aynitech
12.2014 - 07.2018
- Made sure the number of tickets, that could be solved remotely in a monthly basis, was above 85% of tickets flagged as "Ticket could be solved remotely".
- Generated reports for the HomeAway IT Global Director and the Aynitech BPO Manager.
- Designated as a 2nd level of escalation for the team regarding any IT issues.
- Achievements - Our team solved around the 90% of tickets that could be solved remotely (~ 5000 tickets every quarter)
Service Desk Technician
Aynitech
09.2014 - 12.2014
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted with updating technical support best practices for use by team.
- Achievements - Best agent of the quarter by providing solutions to issues raised by tickets. I solved more tickets than any other agent in all offices around the world.
NOC Engineer
Aynitech
06.2014 - 08.2014
- Established positive working relationships with users to quickly resolve problems.
- Escalated anything out of the ordinary or any questions to the team chat to coordinate actions.
- Supported global network users with connectivity, VPN, and access issues.
- Attended daily meetings to discuss incidents that occurred in the last 24 hours.
- Achievements - Reported issues effectively with less than 2% failure in a timely manner during the night shift. Number of issues approximately were up to 100 incidents monthly.
Field Services Operations Engineer
Western Union
02.2014 - 05.2014
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided on-site assistance related to any hardware issues in the office.
- Visited our different branches across Lima city to provide on-site assistance when needed.
- Configured different models of network printers.
- Installed Windows 7 OS on desktops.
- Achievements - Reported issues effectively with less than 2% failure in a timely manner during the night shift. Number of issues approximately were up to 100 incidents monthly.
Network Operations Center Engineer
Nexogy
10.2010 - 01.2014
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Collaborated with other network engineers and provider XO Communications to configure and maintain network monitoring and load balancing.
- Achievements - +95% of assisted phone calls rated with a ‘5’ (Being 0 very unsatisfied to 5 very satisfied)
Education
No Degree - Computer Engineering Technology
Universidad Privada Del Norte
Lima, Perú03.2021
No Degree - Network And System Administration
Instituto Cibertec
Lima, Perú03.2015
No Degree - Telecommunications Engineering
Pontificia Universidad Católica Del Perú
Lima, Perú03.2011
Skills
- AWS
- Azure
- Linux Servers
- Bash
- Windows Servers
- Powershell
- Docker
- Terraform
- GitHub
- Kubernetes
- Jenkins
- Networking
Certification
- AWS Certified Solutions Architect Associate - Validation Number KPE6XY01BMF4QS94
- Microsoft Certified Azure Fundamentals - Validation Number I041-8590
- Microsoft 365 Certified Fundamentals - Validation Number H995-6654
- Microsoft Certified Security, Compliance, and Identity Fundamentals - Validation Number I073-1986
- Scrum Fundamentals Certified (SFC) - Validation Number 777648
- HCIA Cloud Service - Validation Number 010102601808063291409
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Cloud Operations Engineer
Globant
07.2022 - 06.2023
Cloud Support Engineer
HCL Technologies
08.2021 - 07.2022
Cloud Infrastructure Engineer
Seidor Technologies
08.2018 - 08.2021
Service Desk Supervisor
Aynitech
12.2014 - 07.2018
Service Desk Technician
Aynitech
09.2014 - 12.2014
NOC Engineer
Aynitech
06.2014 - 08.2014
Field Services Operations Engineer
Western Union
02.2014 - 05.2014
Network Operations Center Engineer
Nexogy
10.2010 - 01.2014
No Degree - Computer Engineering Technology
Universidad Privada Del Norte
No Degree - Network And System Administration
Instituto Cibertec
No Degree - Telecommunications Engineering
Pontificia Universidad Católica Del Perú
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